Napa Valley Marriott Hotel & Spa

Overpriced and there are no...

Liked: Beds were comfortable and I had a quiet room. The service in the restaurant was good, she was very friendly.
Disliked: I will not come back here.This hotel does not have a spa, it's a completely separate company so the "& Spa" in the name is incredibly misleading. The Spa is next door and you have to pay $50 as a hotel guest to even just use the steam room. The Spa facilities listed on booking.com do not exist without extra payment.They charged me the resort fee when booking.com already did and I had to talk to 3 people before someone believed me and addressed my issue.Make sure you hang the "privacy please" sign at all times or housekeeping will aggressively wake you at 9am. If I hadn't closed the chain, they would have just entered the room while I was sleeping.Make sure you scan the QR code for room service in the lobby when you enter the hotel. There's no other way in the room to actually order room service or even just see a menu.

Good

Liked: The location felt quite remote, with very few walkable options nearby. Although it’s advertised as a resort, it felt more like a standard hotel. The food was underwhelming, and it was disappointing that there was no hot tub.

Superb

Disliked: The staff seemed to have little knowledge about the "secret kitchen"

Superb

Very good

Exceptional

Very good

Pleasant

Liked: Location was great, hotel is clean and comfortable.
Disliked: I booked a king room and was told it wasn’t available because they overbooked king rooms for the night. How is that even possible…?The pillows in the room were flat.

Superb