Exceptional

Liked: Strategic location near many bars and restaurants, great atmosphere and especially very friendly staff!

Pleasant

Handling issues is not their...

Liked: Location is great, staff is friendly, everything is clean
Disliked: The flush of the toilet didn't work and while I understand that this can't be fixed immediately in the evenings, I had to proactively ask for a bucket myself to have at least some possibility to flush manually while there was no other room available for the first night. So half of my stay I didn't have a functioning toilet and didn't receive any compensation for this "inconvenience". I stayed here regularly for business trips for some years, but this way of handling issues and not offering anything as a gesture makes you lose me as a customer entirely. I'm just glad I didn't have any digestive issues during my stay!

Very good

Very good

Very good

My favorite place to stay...

Liked: My favorite place to stay in Lausanne. The location is perfect, I love the scent of the hotel and its unique atmosphere. People at the reception are very friendly. You simply feel welcomed, while you stay very close to the important parts of the city. The hotel is located only a few minutes from the Flon station, and it takes up to 15 minutes to get to the train station.
Disliked: I would enjoy to have a desk also in the room, but I can understand that the concept of the hotel welcomes working people in the lobby, so there is no need to have it in the room. But sometimes it would be nice to have the opportunity to work from the room as well.

Exceptional

Liked: Friendly stuff, nice room, good location

Exceptional