Will stay here again for...

Liked: Modern
Disliked: The sheets. They work loose, curl up underneath you and then you wake up. Get bigger sheet ls that will stay in place.

Very good

really nice place :)

Liked: The woman working at the front desk 23hr, 14/11/24, is so kind! She gave us our welcome drinks, and taught us some German phrases to practice. It was really nice to talk to someone, her kindness made this hotel on our trip very memorable! We look forward to coming back. All of the staff at the hotel were so friendly! Danke schön!

Exceptional

Pleasant, comfortable stay after a...

Liked: Nice, comfy rooms. Parking available on the property. Good location for concert goers (Palladium, E-werk, Carlswerk Victoria, Club Volta in walking distance). Kind staff.
Disliked: Could have been cleaner (e.g. hair in the sink and residual cleaning solution on the shower wall)

Exceptional

Horrible experience all around.

Disliked: I have had the worst time in any hotel I have ever stayed and I have stayed in a few of them around the world.When I booked it, I did ask for early check in and I got the answer that it can not be guaranteed. This is fair in itself, however when I went there and I was told no early check in was possible, I sat in the hall waiting.As I was waiting a bunch of people, probably more than 20+ were accommodated with early check ins. Even then, when the time for my check in came, they still didn't have my room ready. Had to wait some more minutes for that.On top of this, on day 2 I left the room in the morning and I came around 1PM. My room was not clean. Mind you, this is a hotel where the room cleaning needs to be asked beforehand. So I went down and now I am asked to wait outside for another hour or so. Somehow they missed it.You'd think that I did not pay the room and I was there for free, by the way I was treated.Also, and I did not like this, they wanted to freeze 50€ off my card for the potential breakfast that I might or might not use. But when I refused the check in desk obliged. And on top of that, they sent me an email to review the business where the review was supposed to show up on their website. Since my review was of 1 star, that didn't happen. So that review isn't to be seen seriously.

Exceptional

Exceptional

Liked: Very clean and modern
Disliked: Location is good to watch concerts nearby