Bad

Liked: Place smelled like fire! We came in for a medical school graduation. We were told we had to move to manhattan because of the fire. They did let us check in finally. We checked in with complete chaos and there were fans everywhere and it smelled terrible. Checked in and then was overcharged. I booked for 1015.39 and was charged 1380.00. I am very disappointed in this stay .

Bad

Liked: Comfy beds and good WIFI
Disliked: There was a fire at the hotel towards the end of our trip. The staff offered no direction or help to those staying at the hotel. We were left in the street in the rain for nearly 3 hours before being allowed to return to the hotel. We were told it was safe to sleep in the hotel that night but our room and floor were completely filled with smoke, which exasperated my partners asthma. We were eventually moved to a new hotel, only after we requested it, to be met with what can only be described as a prison cell. I've been trying to contact the hotel for nearly a week now and they will not respond to my emails. Our trip was ruined by the lack of professionalism/ care at this hotel.

Superb

Very good

Superb

We had a fabulous time...

Liked: I loved the 25 dollar food token as I was awake very early so could pop down get coffee & pastry & go back to bed
Disliked: The roof top bar was closed Thurs\Friday and was too packed on Saturday toHave a drink there, so I felt it was advertised as a bonus feature but turned out to an unavailable one

Not value for money

Liked: Position
Disliked: Its like a nightclub with a hotel attachedShould pay more attention to the people that have paid to stay

Exceptional

Liked: Very welcoming and beautiful bar
Disliked: We didn’t stay long enough to enjoy the amenities

The hotel was lovely and...

Liked: The property was clean, stylish and private
Disliked: The room was too cold despite using the thermostat