Great place to stay in...

Liked: Location was perfect, away from the hustle and bustle but conveniently located between 2 subway lines. Staff were friendly and check in was straight forward.The room was great, clean and very comfortable, despite it being quite small there was space under the bed to store our luggage and drawers for unpacking clothes. The shower was fantastic. We had a great view on the 11th floor, would have been lovely to be on a higher floor.
Disliked: We'd of preferred to have tea/coffee in our room. Instead we went downstairs to the bar/lobby in the morning to have a coffee.

Good

Liked: Great central location and loved the lounge and restaurant. Good for catching up with friends.
Disliked: Staff seem a bit too cool to actually talk to you. Poor welcome with little advice about how things run/work. No way to make hot drinks in room. No gym classes on offer while we were there for 5 days, which makes the additional $35 a night fee for bottled water and $10 cafe voucher seem excessive and unnecessary. It's an expensive hotel so would have thought these things (welcome, hot drinks & water) would have been included.

Very Disappointing Stay, Rude Staff

Liked: The location of the hotel was great. There were plenty of places to eat and easy access to the subway. The exterior and main areas of the hotel were really nice. The initial check in clerk was nice.
Disliked: The staff was less than friendly. Our room did not get serviced during our stay except for one day, even when we specifically requested it. This is the only hotel that i've stayed in where housekeeping happens until 5pm and even then, they failed to do anything except give us towels. Did not even give the water we apparently paid $10 per day for. When brought to the attention of a manager, she was beyond rude about the issue. Outside of the housekeeping issues, exterior noise from other rooms was an issue and there was a party one of the nights that we could hear quite well even though we were 10 floors up.

Very good

Great location very nice hotel

Liked: The hotel is well located nice and new
Disliked: We asked to clean the room before 12:00 because our baby needed to sleep, they said yes but never cleansed before 12:00

Exceptional

Very good

Liked: The location of this hotel is great. Very walkable to the best neighborhoods.
Disliked: The rooms were very tiny. I thought it was pricey for what you get.

Superb

Pleasant