Motel 6 Rochester - Airport, Rochester

My room had garbage on the floor; spider webs and bugs in the bathroom; dirt all over the chair; the unfriendly staff had no extra pillows or blankets; our TV had a wire hanging out of it. We stayed with no TV throughout our stay, and out of the 3 people I spoke to, none of them ever came to check on it like they promised. One of the kids could have gotten seriously injured with the stripped wire hanging out of our TV. I was glad I only stayed for one night.

Liked: One of the cleaning women was extremely friendly and helpful in assisting our handicap needs.
Disliked: Most unhelpful staff I have ever encountered.

Pleasant

Exceptional

its bad

Disliked: There is $100 security deposit and then they did not return that amount to me when I checked out just because I checked out late for an hour which I was not inform when I checked in.

Bad

Liked: Nothing
Disliked: Bad customer service

Exceptional

Liked: I LOVED being greeted by the motels black CAT. He was so friendly and loved being petted.
Disliked: I liked everything.

Never Again

Liked: The location is the only good thing about this motel.
Disliked: We booked last minute as we had a family emergency to attend. Biggest Mistake EVER!!!Check in was at 3pm. We arrived at 240pm and they still didn’t have any rooms ready. We finally got our room at 330pmThey gave us room 117.. BED BUG INFESTED ROOM we got woken up at 340am. With bite marks and we saw them crawling on the bed filled with blood.The renovated floor is nice.No iron or blow dryer. They also took away breakfast but still advertise it. I wouldn’t stay here again.

A horrible experience

Liked: I was able to find shelter to keep my family warm and safe and do it to us not having power due to an electrical issue at our home overall there were several locations that you could eat from which was a plus because this hotel does not do complimentary breakfast and they only have vending machines that are overpriced so it was good that there was a Dollar General at Subway Little Caesars Burger King as well as Kentucky fried Chicken available in the area that was the only we liked
Disliked: They don't use this site for booking the room that I reserved was not assigned in the room that we were given was unclean and filthy and there was a heavy presence of insects I went and told the staff that was available at that time because the lady that checked us in was not available one of the staff members said to me that they do not have a problem with insects she assumed that I was referring to house flies no I was talking about cockroaches because they are definitely present throughout the room and my son seen them as well overall this hotel definitely is a one-star I'm very disappointed and I would like to be accommodated for the dissatisfaction of service.