I made a reservation for 05/15 instead of 05/18 on May 15th at 8:30 pm. Needless to say when we arrived on 05/18, we were told we had no reservation, but 'B' the manager was able to see what had happened. I was very upset at my mistake of having to pay for a night that we did not even use and not having a room, but B was so wonderful and gave us a great deal for a Friday night, last minute situation that was beyond my control and hers. She saved our weekend and I will from now on call the hotel directly if I need a reservation so as not to make any more errors on the intended dates. She was wonderful!

Liked: Nice place; wonderful manager.

Exceptional

Staff was friendly , did...

Liked: Close by to Mohegan
Disliked: No hot water in shower. Dirty air vents and floors . Vanity area not clean . Pillows not comfortable.

Pleasant

Good

Bad

Liked: It’s was close near stores
Disliked: The heat didnt work or the hot water

Booked the wrong date got...

Liked: There was no breakfast
Disliked: The dog hair all over the bedding

Will never recommend this motel

Liked: Dirty uncomfortable Staff was new to jobTook the maintenance man to show us how to work the tvTook forever to get hot waterNo upgrades owners need to redo the whole complexI don’t recommend this facility
Disliked: Location

Very good

Exceptional