Bad

Exceptional

Not very pleasant and I...

Liked: Comcast cable, decent wifi
Disliked: Everything. There was no coffee pot or microwave, the deposit was not clearly stated when I paid for the room, toilet seat was dirty (dry urine on seat), one of my rooms had been locked an hour before checkout, people wandering around asking you for money and cigarettes.

Bad not happy

Liked: Having to pay a deposit NOT disclosed on the internet. Toilet ran and won’t flush I had to fix
Disliked: Staff argued with me over deposit and having to wait a week to get it returned to me. I have only ever paid a deposit at motel 6 didn’t budget that in my trip. Very upset

Long story short... SAVE YOUR...

Disliked: When we entered the room to check things, the floor was filthy, mirror had something all over it, the toilet bowl was dirty, the air conditioner and nightstand had something all over it, and there was some type of bug (couldn't confirm what it was). The bedding clearly hadn't been changed - there was hair from the previous occupant, dirty paw print marks, crumbs and debris, yellow staining. There was a bed bug protector on the bed, which had a thing to lock the zipper, but the protector WASN'T SECURED like it should be. We were able to see a portion of the mattress which was absolutely disgusting too. We had already decided we weren't going to stay in the room, but before leaving the room, the lady from the front desk called the room and asked "is everything ok" which raised even more concern. Needless to say, we DID NOT stay there. We politely expressed our concerns to the lady and she said for us to contact booking.com for a refund. We immediately contacted them after vacating, but it's been three days since we contacted them. We contacted booking.com again all just to be told that they aren't receiving any response from the property about our refund, so they aren't able to do anything without response since the property received payment already. We were told that we would need to contact the property directly about it and get them to respond. We contacted the property and spoke with the same lady. She instantly got an attitude and began raising her voice while stating she TOLD us to contact booking.com that day (which we did). We attempted to calmly explain that since they weren't responding booking.com isn't able to proceed. The lady just continued to be argumentative and stated that booking.com hadn't contacted them and how she TOLD us we needed to contact them that day. Long story short, the property got our money and can continue to run their disgusting establishment.

Poor

Exceptional

Exceptional

Could have been better.

Liked: The property was overall clean.
Disliked: There were lizards. There was a very Loud noise that woke us and continued all morning. The tv didn’t work correct had to get staff to come fix it … then it broke again. Just left it. The most disappointing part was the beds were hard as rocks. So uncomfortable.. although the staff was nice I would not stay here again.