Uncomfortable/unsafe

Disliked: It was people hanging out two guys were by my window the whole night & it was just me and my four old son so I was very uncomfortable then around like six in the morning someone started knocking on my window

Pleasant

Exceptional

The worst experience of my...

Liked: I liked the pretension of professionalism once I arrived.
Disliked: I am extremely kind and respectful. The noise over my room was consistent for an hour and I went down there to talk to staff about moving because of it. It turned into some strange ego power tussle. I don’t want power I had extended my reservation for four more days after being there for 11. I just wanted to be comfortable and loud noises are hard for me being autistic. I was polite to every staff and helpful with the maids. Always respectful. So I’m still kind of in shock how being there almost 12 days with out incident that this happened. If anyone else received disrespect, being antoagonized by the front desk agent Alberto or roberto please contact me at [email protected]’m a double major paralegal, computer science. Not only did he antagonise me, incite violence hoping I would react to his taunting but the level of rage baiting he did I have never seen in customer service. All because I asked him to help the people in front of me because I am polite. I asked for a refund and had to look up the laws that were violated when he refused to return my mail (federal crime) or my debit card after he forced me to get my stuff out of the room and even tried to have the security remove my stuff. If there’s anyone else who would like to be apart of the lawsuit it can either be individually or I can do a class action. Contact me at the email provided. There was negligence, emotional distress, theft by hotel employee 18 U.S. Code §1708 - Theft or receipt of stolen mail matter generally “Whoever buys, receives, or conceals, or unlawfully has in his possession, any letter, postal card, package, bad….” , discrimination against a disabled person (I’m autistic which is also civil rights violation), I was able to get the police out and file an actual police report for the incident and have him on video. If you desire any other details I’m tired of writing filled with a lot of anxiety still from the situation and in distress. Feel free to contact me anytime.

Exceptional

Passable

Disliked: Nonsmoking Room smelled of cigarette smoke and their was multiple cigarette burns on the bed spread.

Exceptional

Very good

Exceptional