We felt uncomfortable in the...

Liked: We were delighted to book a double room in your hotel from February 1 to February 4 via booking.com. The arrival was very nice, we immediately liked the house, the staff was very friendly, the interior very appealing.
Disliked: But the room in the basement was not acceptable for us. The bed took up almost the entire room and there was virtually nowhere to put clothes and suitcases. Even though the facilities were comfortable in one respect - large flat screen TV, coffee/tea making facilities, ironing board - there was no seating at all, no small table, no bedside tables. This was not a room for two people, but at most a single room.BUT the worst thing was: there was NO WINDOW! No natural light, no fresh air! We felt like we were in an Egyptian tomb!The staff member, who was still friendly, gave us another room with a window the next day. This was also slightly larger and would have met our requirements.BUT: The AIR CONDIRIONING didn't work. Despite repeated corrections by two other (friendly) employees, the temperature always briefly went up to 20 degrees Celsius, but then back down to 14 DREGREES. WE FROZE for two days at 14 degrees. And there was no heating at all in the bathroom! It was even colder there! Every drop of warm water condensed immediately, everything was dripping wet and freezing cold, the towels didn't dry.