I think that we were at the wrong place at the wrong time when everything went wrong. We couldn't fault the manager's appreciation of the situation and we look forward to visiting again in two weeks time.

Liked: The building and location.
Disliked: Our room was freezing cold with heating inoperative. Fire alarms active intermittently throughout night; didn't get to enjoy the bathroom as there was no hot water.

Superb

Liked: Location is excellent. All staff were very helpful and informative. Breakfast was excellent with a good choice.
Disliked: Room was slightly cold.

Overall really great stay

Liked: Staff polite, friendly and professional. Our room in the main hotel was spacious. Breakfast served at table.
Disliked: Would have liked to order food in hotel or have a room service option. Would have liked to be served toast with breakfast rather than do it ourselves, think this could help the guests experience. Buffet area didn’t have much choice.

Wonderful staff in all departments....

Liked: Absolute excellent service from staff. Particularly Rhys from the time of booking and arriving everything was first class made feel very welcome. All of the staff were excellent.The building is magnificent and the service is first class. Breakfast dining room very luxurious and the food top-notch
Disliked: I think the senior management team need to look at the heating system in some of the rooms. We were moved to another room because the heating was faulty. Now I know these things happen but I’m wondering if this is an ongoing issue? The heating cannot be controlled via controls in the room and you have to contact reception to alter the room heating which is very inconvenient.

I stayed here to attend...

Liked: Lovely central location for bars and restaurants.Room I had was a great size!

highly recommneded

Liked: All good, great visit!
Disliked: nothing

Exceptional

Exceptional

An excellent venue

Liked: Great location, friendly staff and very clean. Breakfast to suit a wide range of tastes. Bar prices good.
Disliked: Nothing, it was as lol good. I understand why they didn’t offer dinner at night.

Exceptional