Montrose at Beverly Hills, West Hollywood

Great service made this great...

Liked: Service was excellent and room size was great. Clean comfortable and calm area close to lots of good places.

Great West Hollywood location but...

Liked: The location in West Hollywood and surrounding neighbourhood was the best thing about this hotel. The staff were very nice and facilities such as the gym, pool and cafe were good.
Disliked: The room was a nice layout and size however it felt dated and worn. It was a very cold room and hard to regulate the heat, there was a lovely fire place but it wasn't working and had a draft coming from it. We asked on two occasions for it to be fixed but nobody came. The bathroom wasn't overly clean and definitely needed updating especially for the price. The $65 valet parking fee per night in our opinion is ridiculous and not something we could afford so we had to find parking elsewhere which was inconvenient.

This place is good if...

Liked: It’s fun. Nothing bland about this place. The staff are all lovely.
Disliked: We booked the larger suite to have full kitchen access, the kitchen is there, but it has nothing, not a thing in it. No plates, no cutlery, no dishwashing liquids, no pots or salad bowls. You can request them. But we would just prefer to have supplies there. We did get plates bowls and cutlery for four. But that’s it .You have to ask for everything as you go, need more toilet paper? Go ask reception. Etc. Staff are wonderful and it’s never an issue, but it’s not what we are used to doing. The weather has terrible and it rained and rained, but the roof top looks amazing and in better weather can imagine it would be a wonderful spot to relax

Very good

Exceptional

Good

Liked: Good
Disliked: Nothing

Lovely and very comfortable stay...

Liked: Loved our room. Split level made the living room feel separate from the bedroom area. Good lighting in the room. Great view. Lovely facilities. Decent food.
Disliked: One of the front desk girls had a sour attitude the rest of my stay after I called down to tell her the fireplace wouldn’t light, tv had no signal, and lamp wasn’t lighting. Upon checkout she didn’t even print a receipt when I handed her $300 cash to pay for my meals. So I don’t appreciate her unprofessionalism. She really shouldn’t be in the hospitality business.

Exceptional

Great location, room size and...

Liked: Location is within a quiet residential neighbourhood and short drive to shops / Sunset Boulevard. Room size is decent, imagine studio with partition to the living room, and big enough for us to open our 3 big luggages. Bathroom is spacious and clean. Also there’s a mini kitchen with microwave, stove and oven which is super helpful when travelling with little ones. Bed size is decent too that fit 3 of us (2 adults and one 2 yo). Sofa is big and long enough for adult to sleep in. Staff is helpful and although there’s no water fountain, they provide us with bottled waters daily and whenever we need. A decent rooftop with heated pool and proper tennis court
Disliked: Parking is valet only - $65 / night, where the garage is exactly under the hotel.