Exceptional

Liked: Breakfast was amazing, exceptional and caring staff and I was generously upgraded to a suite at no cost.

Exceptional

Superb

Terrible

Liked: Location in East Hampton
Disliked: Dated interior including old, saggy uncomfortable mattress, no pool despite picture and description, breakfast in 15min slots, no room service, damp smell of mold

We visited the Hamptons for...

Liked: The property is very quiet and the staff are friendly making you feel at home. We had suite 19 and was lovely, a real treat and very spacious. The staff can’t do enough for you.
Disliked: Nothing not to like.

Enjoyable short break

Liked: The location was excellent and the room very comfortable. The staff were friendly and happy to help. A snack bar offering a huge range of sweets, nuts and freshly baked cookies was a lovely touch and very much appreciated.
Disliked: The room was a little on the small side with limited plug sockets and the only mirror was in the bathroom.

A really excellent choice and...

Liked: Excellent location and only a 5 mins walk to the shops and restaurants. The accommodation was first class and our suite was very spacious and incredibly comfortable.
Disliked: You have to preorder breakfast the evening beforehand which means that you have to be organised!

Highway Robbery - The Worst...

Liked: Location - I could escape to other places and not spend a minute here beyond sleeping
Disliked: This is NOT a luxury hotel at all. It is egregious that they are charging $1600/night for a motel with very dated rooms and frustrating customer service. Having traveled extensively globally, I'm shocked by the rave reviews for this motel. The place was neither charming nor welcoming. From the unnecessarily complicated process for booking breakfast to never cleaning our musty guest room to locking the water refrigerator at night to stale snacks and tepid water for tea, I do not recommend this place at all. The process to book breakfast is unnecessarily complicated and laughable. You must book the night before with breakfast starting late at 8am and only offered in 15 min increments. God forbid you come downstairs without booking to an empty dining room and get lectured for not following the process when you only want yogurt and toast. It felt like we were on candid camera every morning. The chef was the only bright light in our always frustrating morning interactions. We bonded with the other hotel guests who just rolled their eyes and shared their stories of their frustrating poor experience. I'm infuriated that I shelled out $1600/night for this run down motel. Highway robbery. Do not stay here.

A wonderful time spent in...

Liked: Breakfast was quite tasty, and I appreciated the fact that they attempted to accommodate me or feed me, even on the first morning when I arrived late, and had not made my breakfast reservation