Exceptional

A great base if you...

Liked: Nice, bright spacious room. Super cheerful and friendly staff at check-in. The hotel had gone "all out" on their Hallowe'en Decorations, which was charming. Good water pressure and clean, fluffy towels. Good toiletries/amenities too - not those bottles screwed to the wall. Secure spacious car park. The hotel is clearly undergoing renovations, so some parts are cleaner, fresher and more appealing than others. But they are obviously making changes for the better.
Disliked: Breakfast could have been much better. It is time that hotels (not just this one) realised that waffles, sugary breakfast cereal and packaged "pastries" are not a healthy start to the day for most guests. Apparently there was fresh fruit, but I missed it.

Very good

Liked: Decent breakfast
Disliked: Mattress was a little hard but sleepable

Very good

Exceptional

Exceptional

Liked: Everything !!!!
Disliked: Michael !!!!!

Home away from home

Liked: Very clean, Front Desk Staff very kind and patient

Exceptional

Poor

Liked: location and breakfast were acceptable.
Disliked: The toilet was wobbly; the sink was loose; the shower head wouldn't stay in place; the carpet was awful and needs replaced; the refrigerator froze all contents even when we tried to adjust the temperature.