Mercure York Fairfield Manor Hotel Guest Reviews
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Write a review
Frances Tue, 1 April 2025
Will certainly return
Liked: Lovely grounds. Local bus route right on the doorstep
Deborah Tue, 1 April 2025
Excellent stay in beautiful location.
Liked: Excellent location with park & ride 10 minutes walk from hotel.Clean comfortable rooms with good choice at breakfast.Beautiful grounds perfect for taking the dog for a walk in the mornings.
Donnelly Mon, 31 March 2025
A modern reception masks outdated,...
Liked: The reception area is modern, and the staff in the lobby, dining area, and bar were friendly and welcoming.
Disliked: However, the rooms are extremely outdated, with broken sockets, a non-functional TV, and decor in desperate need of refurbishment. Upon arrival, I faced multiple issues—my key card failed three times, requiring long walks back and forth to reception, and when I finally got in, the bed was broken. Although I was moved to an "upgraded" room, it was still of poor quality and uncomfortably warm.To make matters worse, the cleaner entered my room the next morning at 9:30 AM without knocking while I was in a meeting. I raised the issue with reception, and they assured me I could have a late checkout and that the cleaner would not disturb me again. Despite this, the same cleaner returned at 10:30 AM, again without knocking, asking when I would be leaving—despite check-out being at 11:00 AM.Overall, my stay was frustrating and disappointing, and I am highly unlikely to return.
Karen Mon, 31 March 2025
Very good
Liked: Very nice clean hotel with great areas for relaxing Lovely grounds
Disliked: Fail to understand why we where put on 2nd floor when we had a dog with us !
Lorraine Mon, 31 March 2025
Loved it
Liked: Location, great breakfast and very helpful staff
Disliked: Rooms and bathroom quite old fashioned
Jill Sun, 30 March 2025
Superb
Liked: Comfy beds and clean rooms. Super helpful and welcoming staff
Disliked: Nothing springs to mind
Steven Sun, 30 March 2025
Good
Barry Sun, 30 March 2025
Superb
Jayne Sun, 30 March 2025
A lovely comfortable stay in...
Liked: A Lovely hotel. The staff were friendly and helpful. The bedrooms were comfortable, even though a little dated. The main areas were pleasant and clean. The food was good. Plenty breakfast options.
Penny Sun, 30 March 2025
Very comfortable
Liked: Breakfast and rooms were good
Disliked: Mirror needs to be closer to a plug socket