Mercure Welcome Melbourne Guest Reviews
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Dayan Wed, 20 November 2024
Central location
Liked: Location
Disliked: Had a great stay
Dayan Wed, 20 November 2024
Another great stay
Liked: Excellent location & breakfast greatStayed many times, staff accommodating & helpful
Disliked: My request to pay by eftpos wasn't honoured and instead It was charged as credit. When I queried it, the receptionist was polite but insisted I didn't understand the process. A manager kindly refunded the fees to me. Just something to ve aware of if you don't wish to pay by credit card. Bathroom's getting a bit "tired". Avoid staying In a room by the fire exit door! Unless you like loud noise!
Darren Wed, 20 November 2024
It was good.
Liked: Breakfast was great.
Disliked: The noise in our room from wind draft or the lift.
Sarah Tue, 19 November 2024
Will not stay again or...
Liked: Location
Disliked: Lack of service, no cleaning of room over entire 4 night stay, staff very considerate when discussing lack of room service or rubbish collection from room.
Donna Tue, 19 November 2024
Was a great location, clean,...
Liked: The location was great. The staff were all extremely helpful and nothing was a bother.
Disliked: There used to be parking when we stayed years ago. Having mobility issues this time it was a bit of an effort to park elsewhere. Would like to see parking at the hotel or someone to park the car for us.
Melinda Tue, 19 November 2024
Superb
Liked: Great location
Kellie Tue, 19 November 2024
Great central location with good...
Liked: Great location for CBD shopping, trams and chinatown. Room was basic but if you aren't there to spend time in your room its perfect.
Disliked: Air-condition was a little clunky. We were in a room near the lifts and a housekeeping storeroom which was opening and closing quite loudly very early in the morning.
Jodie Mon, 18 November 2024
Disappointing
Liked: The staff were extremely friendly and accommodating, nothing too much trouble. Location was fantastic.
Disliked: Rooms were small. Could hear running water every time the room above flushed their toilet. Not many on site amenities. Shower mouldy. Air con didn’t work in our room so was moved to another room. Second room exactly the same. Not what I expected given the extremely high price we paid. I made an initial error with dates and the correct dates were double the price. Doubt I would return.
Tanya Mon, 18 November 2024
Exceptional
Jessica Mon, 18 November 2024
Disappointed
Liked: Location was great
Disliked: We booked two room but where put on separate floors. Grout in showers was not clean and aircon was noisy when fan was on anything but low