Mercure Tunbridge Wells Hotel Guest Reviews
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Write a review
Karen K, Harleston, visiting Bedgebury Pinetum Mon, 23 June 2014
We had a 2 night stay - my husband booked the Friday night and I the Saturday night. The receptionist said it would be OK to keep the same room for both nights - however, when returning to our room on Saturday afternoon the key wouldn't work, so we had to get it sorted out with reception. Seems there is no communication between staff. Apart from that, a very enjoyable stay.
Liked: Comfortable bed!
Disliked: Breakfast - no one to greet you and explain how the system worked.
Barry Tue, 25 March 2025
Comfortable hotel polite stall .
Liked: Breakfast good
Disliked: Restaurant menu restricted.
Melanie Mon, 24 March 2025
Exceptional
Liked: Friendly helpful staff, lovely food and great location.
Disliked: Nothing
Karren Mon, 24 March 2025
Nearly there
Liked: The locationThe Welcome card and sweets in the room were a nice touch
Disliked: The room was only half serviced for the second day. Towels removed and not replaced Beds half made
Szilvia Sun, 23 March 2025
Nice hotel, need a little...
Liked: Receptionist was friendly and helpful. The bed was comfortable. Nice sitting area for the bar. Quiet surrounding around the hotel. It is great to stay 1 night.
Disliked: The room was quite warm, cannot open the window too wide. Also we had to close the bathroom.door as the fan was noisy all night. There is no proper shower, it is only good if you like to take a bath, otherwise there is a curtain to use for shower which was very uncomfortable. The food is overpriced. We ate steak, which was pretty pricey and wasn't too big and that great for the price. The one of the waiter wasn't that knowledgeable what is on the menu and specials, when we try yo explain to him what do we want to order as the other waiter told us about, he told us to show on the menu, but we said it is the special, he was pretty confused, he has to run and ask everything. Also they were talking and laughing quite load about personal things in the middle of the restaurant which was very disturbing while we try to enjoy our dinner. They kept coming to ask if everyhing was ok, which is nice. They were polite, but unproffessional. The breakfast was avarage, there were no vegetable at all, we really missed that to have. Otherwise it was ok.
Brian Sun, 23 March 2025
Comfortable overnight stay
Liked: We were attending a pm funeral and needed an overnight stay after driving from Norwich.The hotel was in a good location with very friendly staff. Our room was very clean and comfortable.
Disliked: Cold plates for the cooked breakfast. By
Christine Sun, 23 March 2025
Quiet , comfortable and friendly
Liked: Ideal for where I needed to be and staff were friendly .
Disliked: That there are no push button or automatic entry doors. As an older lady with arthritic hands to have automatic entrance doors or a button to push to enable the doors to open would make life so much easier and pain free!
Roger Sat, 22 March 2025
We were clearing our late...
Liked: Free drinks when we arrived!The room was better than last time we stayed.Apart from once on reception, we could not fault the staff in any way.Lots of choice for breakfast.
Disliked: Neither of our dinner bookings had been conveyed to the restaurant, but we did get tables.Kept waiting by reception when we went to obtain our free drinks voucher.Not enough topping on the vegetable pizza.
Lorena Thu, 20 March 2025
Very good
Udaya Wed, 19 March 2025
Exceptional
John Wed, 19 March 2025
Very poor