Disappointing

Disliked: I did not like the fact that they didn't refund the £50 deposit they took upon check in.I called them and they assured I will get it by Monday 10th March considering I checking in on 28 February and out on 2nd March.Really disappointing ....

Poor and some staff should...

Liked: Breakfast was cold as was one staff member. No Hot water for a shower Will never stay there agent

Very good

Liked: Good gym, big bed, lots of plugs and good sized rooms
Disliked: room didnt have any hot water, key stopped working a few times overall good though :)

Lovely hotel in a central...

Liked: The staff were super friendly and helpful, they made it a joy to stay at this hotel. It is so nice to stay somewhere where you feel at home. I stay in a lot of hotels, so I think I am pretty qualified to know what good looks like! These guys have it nailed when it comes to customer service - well done to everyone on the staff.
Disliked: I made an error when booking and was not allowed to move to the other Mercure up the road. When I phoned the hotel it was a 'computer says no'. To be frank, this really annoyed me so wasn't really looking forward to staying here. Mercure - you are very lucky that the staff at this hotel saved you. To staying guests they are super, but what happened with the booking experience? This would have been a 1/10 if they had not rescued it during my stay.My room was not spectacularly clean, especially around the skirting boards and lots of dust and marks on the desk, a little bit more attention to detail needed.

It served us well

Liked: Excellent breakfast
Disliked: Complimentary bottles of water would have been nice given the cost of the room

Exceptional

Staff were the highlight of...

Liked: I would like to say the staff were exceptional so friendly and willing to have a chat haven’t had severe like that before.
Disliked: I don’t understand why solo travelers get charged £50 deposit I understand if it’s a small family or group. I didn’t like the fact that a hotel didn’t have the option to pay by cash at the bar. Rooms were very warm at night

Passable

Liked: where it's situated no water in the room very basic
Disliked: very poor bedding for the price arrived early had to walk into town no food only a sandwich stayed in better

Lovely hotel, in the centre...

Liked: Staff are always friendly.
Disliked: I wish the bedroom windows opened.