Mercure St Helens Guest Reviews
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Andra Wed, 12 March 2025
Disappointing
Disliked: I did not like the fact that they didn't refund the £50 deposit they took upon check in.I called them and they assured I will get it by Monday 10th March considering I checking in on 28 February and out on 2nd March.Really disappointing ....
John Wed, 12 March 2025
Poor and some staff should...
Liked: Breakfast was cold as was one staff member. No Hot water for a shower Will never stay there agent
Connor Tue, 11 March 2025
Very good
Liked: Good gym, big bed, lots of plugs and good sized rooms
Disliked: room didnt have any hot water, key stopped working a few times overall good though :)
Rambo_uk Mon, 10 March 2025
Lovely hotel in a central...
Liked: The staff were super friendly and helpful, they made it a joy to stay at this hotel. It is so nice to stay somewhere where you feel at home. I stay in a lot of hotels, so I think I am pretty qualified to know what good looks like! These guys have it nailed when it comes to customer service - well done to everyone on the staff.
Disliked: I made an error when booking and was not allowed to move to the other Mercure up the road. When I phoned the hotel it was a 'computer says no'. To be frank, this really annoyed me so wasn't really looking forward to staying here. Mercure - you are very lucky that the staff at this hotel saved you. To staying guests they are super, but what happened with the booking experience? This would have been a 1/10 if they had not rescued it during my stay.My room was not spectacularly clean, especially around the skirting boards and lots of dust and marks on the desk, a little bit more attention to detail needed.
Dave Sun, 9 March 2025
It served us well
Liked: Excellent breakfast
Disliked: Complimentary bottles of water would have been nice given the cost of the room
Psychic67 Sun, 9 March 2025
Exceptional
Sean Sun, 9 March 2025
Staff were the highlight of...
Liked: I would like to say the staff were exceptional so friendly and willing to have a chat haven’t had severe like that before.
Disliked: I don’t understand why solo travelers get charged £50 deposit I understand if it’s a small family or group. I didn’t like the fact that a hotel didn’t have the option to pay by cash at the bar. Rooms were very warm at night
Eve Sun, 9 March 2025
Passable
Liked: where it's situated no water in the room very basic
Disliked: very poor bedding for the price arrived early had to walk into town no food only a sandwich stayed in better
Deborah Sun, 9 March 2025
Lovely hotel, in the centre...
Liked: Staff are always friendly.
Disliked: I wish the bedroom windows opened.
Carole Sat, 8 March 2025
Excellent apart from Saturdays evening...
Liked: It was just lovely with an enormous choice for every taste. Lucy is delightful
Disliked: I invited my grandson for an evening meal and it was dreadful. I’ve had the room service meals which were lovely. But on the Saturday night there was a wedding and the restaurant menu seemed to be limited. We had the worst fish and chips ever and left most of it. In light of the rest of my stay it seemed churlish to complain