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Mercure St Helens eeee - 0745 127 3975
Mercure St Helens, Linkway West St Helens Merseyside, St Helens -0745 127 3975
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BOOK ONLINE OR CALL - 0745 127 3975
4.5
HOTEL RATING: 
VERY GOOD
4.5 out of 5 (2195 Ratings)
0.3 miles from St Helens centre
BOOK ONLINE OR CALL - 0745 127 3975
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Hotel Description
Located in the heart of St Helens town center Mercure St Helens offers air-conditioned rooms and free parking. It also features an onsite health club. An private bathroom TV and tea/coffee making facilities are featured in each room at Mercure St Helens. Visitors can dine at Mercure St Helens restaurant Ninety Two or have a drink at its Ninety Two Bar & Lounge which shows BT Sports channels. Other amenities include 3 meeting rooms which are available for private use. St Helens Central train station is a 15-minute walk from the property and serves Liverpool city center. St Helens Junction train station is a 10-minute drive away and serves Manchester city center. Liverpool John Lennon Airport can be reached in just a 25-minute drive. For complimentary parking you must register your vehicle in the tablet in the lobby area. Non-pet friendly.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
w
Non Smoking
q
Accessible
x
Free Breakfast
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Parking
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Coffee/tea maker
` Wheelchair accessible
` On-site parking
` indoor pool
` outdoor pool
` telephone
` kitchenware
` 24-hour security
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Restaurant(s)
` Daily Housekeeping
` English
` Non-Smoking Rooms Available
` Electric vehicle charging station
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Mobile app for room service
` Hand sanitizer in guest accommodation and key areas
` Access to health care professionals
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Indoor Tanning
` Ironing amenities
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Spa services
` Spa/sauna
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Alternative meal arrangement
` Desk/workspace available
` Allergy-free rooms available
` Cleaning products available
` Room service available

Mercure St Helens Guest Reviews

Overall Average Score: 
Very Good (4.5 out of 5)

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0.5

Poor - 0.5 out of 5

Andra Wed, 12 March 2025

Disappointing

Disliked: I did not like the fact that they didn't refund the £50 deposit they took upon check in.I called them and they assured I will get it by Monday 10th March considering I checking in on 28 February and out on 2nd March.Really disappointing ....

1.5

Poor - 1.5 out of 5

John Wed, 12 March 2025

Poor and some staff should...

Liked: Breakfast was cold as was one staff member. No Hot water for a shower Will never stay there agent

4

Very Good - 4.0 out of 5

Connor Tue, 11 March 2025

Very good

Liked: Good gym, big bed, lots of plugs and good sized rooms
Disliked: room didnt have any hot water, key stopped working a few times overall good though :)

4

Very Good - 4.0 out of 5

Rambo_uk Mon, 10 March 2025

Lovely hotel in a central...

Liked: The staff were super friendly and helpful, they made it a joy to stay at this hotel. It is so nice to stay somewhere where you feel at home. I stay in a lot of hotels, so I think I am pretty qualified to know what good looks like! These guys have it nailed when it comes to customer service - well done to everyone on the staff.
Disliked: I made an error when booking and was not allowed to move to the other Mercure up the road. When I phoned the hotel it was a 'computer says no'. To be frank, this really annoyed me so wasn't really looking forward to staying here. Mercure - you are very lucky that the staff at this hotel saved you. To staying guests they are super, but what happened with the booking experience? This would have been a 1/10 if they had not rescued it during my stay.My room was not spectacularly clean, especially around the skirting boards and lots of dust and marks on the desk, a little bit more attention to detail needed.

3.5

Good - 3.5 out of 5

Dave Sun, 9 March 2025

It served us well

Liked: Excellent breakfast
Disliked: Complimentary bottles of water would have been nice given the cost of the room

5

Exceptional - 5.0 out of 5

Psychic67 Sun, 9 March 2025

Exceptional

4

Very Good - 4.0 out of 5

Sean Sun, 9 March 2025

Staff were the highlight of...

Liked: I would like to say the staff were exceptional so friendly and willing to have a chat haven’t had severe like that before.
Disliked: I don’t understand why solo travelers get charged £50 deposit I understand if it’s a small family or group. I didn’t like the fact that a hotel didn’t have the option to pay by cash at the bar. Rooms were very warm at night

2.5

Fair - 2.5 out of 5

Eve Sun, 9 March 2025

Passable

Liked: where it's situated no water in the room very basic
Disliked: very poor bedding for the price arrived early had to walk into town no food only a sandwich stayed in better

5

Exceptional - 5.0 out of 5

Deborah Sun, 9 March 2025

Lovely hotel, in the centre...

Liked: Staff are always friendly.
Disliked: I wish the bedroom windows opened.

5

Exceptional - 5.0 out of 5

Carole Sat, 8 March 2025

Excellent apart from Saturdays evening...

Liked: It was just lovely with an enormous choice for every taste. Lucy is delightful
Disliked: I invited my grandson for an evening meal and it was dreadful. I’ve had the room service meals which were lovely. But on the Saturday night there was a wedding and the restaurant menu seemed to be limited. We had the worst fish and chips ever and left most of it. In light of the rest of my stay it seemed churlish to complain

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Mercure St Helens Linkway West St Helens Merseyside, St Helens