Exceptional

Liked: Great rooms very professional staff

Perfect location, great staff, which...

Liked: Excellent communication leading up to our stay by advising about car parking, considering our requests for arrival times etc. Friendly staff who were welcoming and accommodating on our requests. Although our rooms weren't ready on arrival we were able to leave our suitcases with reception which enabled us to explore the surrounding area. Breakfast was included and provided a nice variety of breakfast choices to choose from. The location is central to Sheffield city centre and literally right next door to the Crucible and Lyceum theatres. Loved the bar/breakfast/restaurant area offering comfortable seating which is light and airy. Our room was spacious, quiet and well laid out, decorated in neutral colours. Lighting was subtle and not glaringly over bright. Bathroom had a separate shower which is so much easier than getting in and out of a shower over a bath. Loved the hand/shower soaps.
Disliked: I'm being really picky now because there was not too much to dislike. Limited choice on teas/coffees at the bar, i.e. no specialty teas or coffees. Pillows were a little uncomfortable for us.

Very good

Superb

Disappointed

Liked: Friendly staff
Disliked: Paid £90 for night on the 5th April, room was unclean (I have a few photos to prove uncleanliness)Mattress badly stained, very dusty, tv wouldn’t switch on so didn’t have the tv on at all, would not rate the hotel a 4* at all, housekeeping staff very rude! I have contacted the hotel manager from the weekend with still no reply, absolutely not good enough!! Very disappointed!

Exceptional

Exceptional

Exceptional

Average

Liked: In need of refurbPlug sockets didn’t work Reception didn’t answer phone