Pleasant

Great but stuff could work...

Liked: It’s a nice hotel. Good location its away from the busyness of the city. It’s clean too.
Disliked: First of all the elevator. There was a long line right up to the reception that was waiting for the elevator because I don’t know why only one was working and it was a busy week. Secondly, we would still be sleeping in the morning and our doors were opened a few times from the cleaners without even knocking. It’s disrespectful when you know it’s early in the morning and people could still be in their rooms sleeping the least you could do is knock.

Passable

Disliked: Bathroom door hat very bad signs of Waterdamage , no coffe on the room , no drinks in the room bar , Staff i the Restaurant was not very attending

Exceptional

Liked: Very nice hotel and the location is wonderful .One if the most wonderful stuff i had deal with

never again, going to publish...

Liked: nothing
Disliked: Bad bad service. Employees very rude and unwelcoming. Reseptionists very nasty rude refusing all very little requests. Spoilt trip

Good

Exceptional

Good location, disgusting service!

Liked: The location was good, close to many restaurants, the car park is a little far to walk, through a very large shopping center carpark and down some very small and tight lift and stairs which felt a little unsafe. The room was clean.
Disliked: The rooms are very small, very very small, the bathroom is absolutely tiny, you had to squeeze into the bathroom and close the door to access the toilet. My experience is very mixed, but overall the worst experience in any Mercure hotels I have stayed in over the years.Start from check-in, we arrived a little early, 12 noon, asked if the room was ready for check-in, was told I had to pay a 50 Euro early check-in charge, so I said don't worry about it and went into town with my family. Upon returning at 4:30pm we check-in to our room, it was extremely small, and there was no child bed (although the staff member told us it was ready at 12 noon?), so I spoke to the reception about it and it seemed like they had no idea about the extra bed (I had just come from another Mercure hotel from Brussels with the same booking details who have prepaired a bed for my 5-year-old child), so the reception spoke to backofhouse and it took them over 40mins to squeeze a bed into my already tiny room. Once the bed is in place there is almost nowhere to walk. This is the worst to experience especially it is New Year's eve, I understand at this time of year the hotel can be very busy but to miss my booking details and take this long to sort it out is just unacceptable.Sadly my wife fell very ill on the 1st Jan 2025 so we had to extend our stay for another day to make sure she feels better to travel, I went downstairs to the reception to pay for another day, the staff member named 'Jacques' saw me approach, rolled his eyes and shook his head at his female colleague before walking up to me and asked what I want, when I said I would like to extend my stay for another day he sneered and shook his head again as if I was asking for something ridiculous, I got very upset and asked him if we had a problem, it took him around 10 seconds before replying we didn't have a problem and went ahead with the booking.

Need to improve communication abilities...

Liked: Room service did not respond and reception hardly answered calls. When contacting house keeping no one answered phone, had to call multiple times to request supplies. Poor service tangled with language issues, poor English worsened service quality.
Disliked: Location was good.