Bad

Liked: The view from the window was of the Eiffel Tower. Overall, the room is pleasant and has everything you need.
Disliked: I want this review to remain here as a mark of shame and a testament to the incompetence of this hotel’s staff!The check-in experience was a complete nightmare due to the woman at reception (unfortunately, I did not catch her name).I had paid for one night in a room for my family of three. We came to Paris to attend a concert on November 23. I checked into the hotel online via the Accor service. We arrived in Paris early in the morning, spent the day exploring, and returned to the hotel at 5:30 PM. The concert was set to start at 7:41 PM.At check-in, I handed over our passports, expecting a quick process since I had already checked in online. However, the woman at reception claimed that our room was not paid for. I showed her the receipt from Booking.com. She looked at it and, with a rude and confident tone, insisted that the room was unpaid. I then showed her the payment confirmation screen from the Booking.com app.She was visibly irritated and rude and continued to insist that the room was unpaid. I began searching for the transaction in my banking app. After about five minutes, she found something on her end, said nothing, offered no apology, and instead demanded a deposit for the room. By this point, I was very upset and angry at her incompetence.I had never encountered the need for a deposit at a hotel before and had not noticed this requirement on Booking.com’s website. When I expressed my confusion about why I had to pay a deposit, she was unable to explain it to me and simply repeated that I had to pay it and that we would not be allowed to stay without it.They didn’t accept cash, and my card only worked intermittently in France. I explained this to her, attempted to pay, but the card didn’t go through. Thankfully, due to her incompetence, she didn’t notice this issue, and we were eventually allowed to check in.The room itself was disappointing: there was a pubic hair on the toilet seat, black hair on the bed, and the carpet ha

Disappointing

Liked: The staff is very welcoming and helpful, and the level of service is very good.The room was set up every day.
Disliked: But:- The room seemed old was not that clean.- The waiting time for the elevators was too long (up to 15mn).

The housekeeping and restaurant staff...

Liked: The bed is very comfy!
Disliked: The receptionist who check us out needs more training to work as receptionist. He act like he cannot speak. No good morning greetings, no smile! This is bad for a big hotel like Mercure Paris.

Good

Passable

Very good

Good

Location of the hotel, made...

Liked: Breakfast on the main floor was good. There’s a lot of tour groups that come through and they have a separate location for breakfast which was nice.
Disliked: The room we stayed in was spacious however, there was wet spot in the corner of the bedroom. I may have been coming through from the bathroom. He gave the musty smell.

Superb