Very good

Exceptional

Very good

Liked: The location was good. The foyer was comfortable. Beds are comfortable.
Disliked: On the website it stated that the hotel had a lift, I thought this would be ideal for my mother. However, on arrival I discovered that we had been allocated a room which was not accessible by lift. Although the staff were able to move us to a different room with fewer stairs to climb, it still required climbing some stairs. The steps into the hotel are steep and a better handrail would have been helpful. Please clarify accessibility on your website listing.The previous evening we had stayed at a hotel in Leicester. The rooms and breakfast were of a very similar quality but it was much cheaper than what the Mercure charges. We found you considerably over-priced.

Exceptional

Enjoyable stay , thank you

Liked: Family member birthday celebration. Location was central to the city ideal for some of the older generation Friendly staff , and value for money stay Car park spaces are limited and very narrow drive through an archway to access it.

Very good

Disappointing

Liked: Great location and hotel stylishly decorated.
Disliked: I raised with the hotel staff so I'm sure this will be looked at, but was disturbed during the night both by a flickering light from the heating/a/c switch which in the end I had to try and cover up, plus the bathroom ventilating fan didn't seem to switch off when the light was turned off, and as a result there was a regular noise of that all night. Two annoying quibbles

Pleasant stay, good location, excellent...

Liked: Staff excellent, not too far from the shopping etc.Lovely surprise of a room upgrade and some extras in our rooms.Comfortable mattress. Bathroom good especially the shower. TV good size.
Disliked: Breakfast wasn’t hot enough for me, Average!Rooms were generally good but the pillows not so comfortable and the duvet cover was noisy when moving in the night.Dirty beading around shower door.

Superb

Liked: Great location, very clean, fabulous bed and great bedding. The only thing was that the room was boiling hot and we couldn’t turn the radiator down. We had one of the new rooms to the back of the hotel so it was nice and quiet. Outside of the sauna like room, a great hotel, very comfortable and nice and central for sightseeing