Mercure Melbourne Therry Street

Very good

Exceptional

It was handy for where...

Liked: Good location for us attending an event close by. Great location the next morning to go to the Queen Victoria Market.Bathroom is small but the shower was great!
Disliked: The lighting was quite dim. To put makeup on I had to sit by the window with the desk light on and even that wasn't really bright.

If it’s wasn’t for the...

Liked: Location is amazing and cleaning staff very kind and nice. Always friendly and smiling
Disliked: The state of the the room, the reception staff, they lacked customer service and they were far from friendly and accommodating

Very poor

Liked: Room was dirty

Good

Disliked: Cleaning was not up to the mark, dust can be seen on bed side table n telephone. No complimentary water bottle on any day No milk provided for coffee

Exceptional

comfortable

Liked: great location; very clean room; comfortable bed; neat little kitchenette; fantastic shower; efficient + polite staff
Disliked: hotel street entrance is a bit of an odd design, outside seemed more like a service delivery/back of house vibe, but neat and clean inside though.tv reception/connection was sporadic.

Pleasant

Liked: Close location to trams and city
Disliked: Accommodation came up when searching for 2 adults and 8yo child. The room is only fitted with a queen size bed and had to pay extra per night for a fold out bed to be put in the room. No rooms available in the hotel with 2 beds at all