Liked: Friendly staff - helpful. Clean room.
Disliked: More staff needed at front desk. I wanted ice but didn’t get it.

Overnight stay, slept, arose and...

Liked: It would be nice if the reception staff smiled now and again whilst you are booking in. I know at times they are very busy BUT a smile goes a long way.

Very poor

Disliked: There were numerous flys/moffs in my room, in particular the bathroom which was pretty disgusting!

Superb

Liked: Great, but WiFi didn’t work on 9th floor

Exceptional

Liked: The hotel is centrally located in a super position within reach of shops bars restaurants etc
Disliked: Nothing

Used it for city center...

Liked: Staff and position of property were perfect the building is a little dated but the room was clean and comfortable
Disliked: Lifts not working and tables not cleaned at breakfast

A very uncomfortable stay.

Disliked: First room had a sharp rusty nail face upwards on the bathroom floor which I almost stood on with no shoes. Had I done that, I would have gone to A&E immediately as it was completely rustyThey moved me to a second room (no updates or any compensation), where the toilet was unclean (looked like diarreah smeared uncleaned). I hadn't complained as they had just moved me with no compensation so I didn't imagine that there will be anything better. I avoided using the toilet in my room for the rest of my stay. The shower was also cold on the last night. Again, didn't complain because it's just the last night. I just had a quick shower.Had one bug bite the first day but thought it was a mosquito. Then on the last day, I noticed more bug bites. I've never had bed bugs so I couldn't imagine it. The day after I got home, it was all incredibly itchy all around my body and I'm now sure they're bed bug bites. I've had to clean everything in my house to make sure I didn't bring one back I received no compensation for the rusty nail other than the receptionist telling me to email her and she will speak to the house keeping

thank you Mercuere hotel for...

Liked: we had a superb weekend at the vegan animal rights conference, the room, the staff, the hotel were perfect, THANK YOU SO MUCH
Disliked: Nothing, everything was perfect

Don't book

Liked: Room was absolutely freezing when we get there took ages to warm up Mildew on the shower head and ceiling No soap in the shower Plug was came out when I was unpla Can't go worst that that

Superb

Liked: It was very high class and the view of the city was fantastic