We were put in a room that backed onto the car park, it was very noisy. Also there was no kettle in the rooms so we were unable to make a cup of tea. We have stayed in hotels that cost less and are better maintained and you are better looked after. I would not recommend this hotel and it was out near busy motorways and a £17 cab ride to get to Mote Park.

Liked: Clean apart from the dead flies on the window sill. Lots of parking space.
Disliked: Not good value for money.

A basic room with an...

Liked: The breakfast was good.
Disliked: The room requires new windows (double glazing) as they do not block the sound of the adjacent main road. Also the windows were covered in condensation by the morning as the room has no ventilation. The shower is in need of upgrading as it is somewhat of a fine art to use and the bath you stand in is for people with a small stance.

Disappointed

Liked: Hotel was good location for Leeds Castle, staff were very helpful. Room was clean. Breakfast was good lots of variety for different dietary requirements.
Disliked: There was a party going on in the main bar so the bar was out of use after 5 for People staying at the hotel and we was not informed about this at time of booking so ended up sitting in room for the evening

Exceptional

Liked: Lovely warm room. Great selection at breakfast buffet. Warm swimming pool that guests could use. Friendly, happy staff.
Disliked: Nothing.

Very nice staff and service.

Liked: Breakfast excellent, menu limited.
Disliked: You need to upgrade the rooms vastly, the room window did not shut correctly, letting draughts in and the heating in the corridors leading to level 2 and the room did not work t all despite me reporting it to the reception, of which I was told a new boiler system had been installed and it would work later. IT DID NOT and never did in the 2 days I was there.WHY PLEASE ?all staff were excellent and no complaints at all. You has a company are letting them down and should listen to past reviews on this subject and not listen to your Shareholders . I shall return in a couple of years to see if you have actioned my and others reviews on the upgrades. You are being left behind and that will not please your share holders will it.

Good

Exceptional

Disliked: Breakfast was cold.Even when fresh eggs were brought out, still cold

Exceptional

Good

Liked: Comfy beds
Disliked: Room felt dated. Expected it to be of higher standard

It was very convenient fir...

Liked: The staff were delightful and helpful
Disliked: The room was a fair distance from lift and reception. The room was very cold in the night and we weren’t told how to put the heating on .