Mercure Lyon Plaza Republique, Lyon

Mercure Lyon Plaza Republique Guest Reviews

Overall Average Score:

Good (3.95 out of 5)

Write a review

Not caring about the clients

Liked: Location
Disliked: The heating system did not work, and the room was cold. A heater was brought to the room, but it was not enough.I was together with my son, and now he is sick, he caught cold!

Exceptional

Overall, my stay was perfect...

Liked: The location is perfect, and the room is actually what you booked, I upgraded my room to double when my friend wants to stay with me one night. The staff was nice , the light in the room was a bit dark but it depends on you. The bar was ok , we spent at the bar with my friends and they liked it because it's calm with music and we enjoyed it. And I want to thank the staff at the front desk who was so nice but forgot his name. Who made it possible to transfer my rooms from single to double. I think he deserves to belong in a high position. He is very accommodating..
Disliked: less light in the room that we couldn't see if we were dressed up properly. But it's not a big issue at all. We are just used to having a brighter light when dressing up.✌️

Very good

It was okay I will...

Liked: The location and the cleanliness were tough to beat honestly a central location and my roommate always immaculate
Disliked: Some of the communication left much to be desired. For example, I expressed I didn’t want my room to be cleaned one day since it was raining outside and coming from Switzerland I am used to Sundays being more low key. I felt pressured to leave despite me making it clear I didn’t mind skipping one cleaning day. I was politely asked to vacate the room while the cleaning happened and thus I had to wander the city to find an umbrella to buy given that I was essentially booted from my room. Thus my lazy Sunday turned into me paying 14 euros for a shitty umbrella ant a tourist trap all so that my room could be cleaned. I honestly would have preferred paying the staff 14 euros to let me stay in my room. I understand the staff are doing their jobs and following protocols but at the same time I wished I could have stayed in this one Sunday and had skipped the cleaning like I had expressed. Also, the email I received prior to my arrival seems to indicate that the checkout process is easy and only requires a key drop (there was an asterisk so I’m assuming this is in special cases?). My train left Lyon at 6 in the evening and I was never told check out had to be at a certain time. Day of checkout I mentioned casually that I would like to check out at 4. The desk said this was surely not possibly that I needed to check out at 1 PM. I inhaled what lunch I had and was back at the front desk at 12:30. I handed over my key and the city tax was charged to the same card I placed the deposit with. Up until now, I have no idea how or why this exact protocol could not have been done at 4 pm. I don’t understand what was the rush when all the desk did was receive my key and ask if I wanted my receipt for the city tax paid by the card already on file. As a result, I had to wait for 5 hours in the Lyon Train in the freezing cold, paying to use the facilities when nature called. I understand that there are needed delineations between staying for X days and Y nights but still this was not said