Had a great stay. The...

Liked: Excellent customer service from all the staff who went the extra mile and made our trip really fantastic.
Disliked: Nobody picked up the phone when I called the hotel for directions on arriving, as the person/people were with customers (I learnt later) so got lost in the car and wasted time frustratingly after a long drive.

Exceptional

Disappointing due to a staff...

Liked: Stunning looking and very clean
Disliked: Beds too hard and a couple of staff (one female at front desk) should not be working in hospitality.

Good

Great location and helpful staff

Liked: Good location and comfortable
Disliked: No hot water first morning

Disappointed for the price

Liked: LocationNice buildingNice crew
Disliked: The bed and the pillowThe cleanliness The style and the smell

Good

Nice breakfast and very near...

Liked: breakfast and roomsize are ok.
Disliked: nothing

Pleasant stay with friendly staff...

Liked: Good sized room, large comfortable bed, quiet, staff very pleasant and helpful, dinner better than expected, public spaces all nice.
Disliked: Although hotel is in a good location right next to Lyon Perrache station, close to a pleasant square and easily walkable to old town, you need to go through the station concourse to get there (like all main stations in France there is very visible armed police presence). Also the area immediately next to hotel is surrounded by parking lots and main roads.