Mercure Lille Centre Grand Place Guest Reviews
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0.4 miles from Lille centre |
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Andrew Sun, 20 April 2025
Superb
Fiona Mon, 14 April 2025
Pleasant
Liked: The TV was poor room needs an update ie painting etc
Joanna Sun, 6 April 2025
Good
Anne Thu, 3 April 2025
Good
Liked: Room was quite good. Location was goodWe didn’t use the restaurant facility
Disliked: Size of the lift - it was very small
Eline Sun, 23 March 2025
The room was smaller, less...
Liked: The location was perfect.
Disliked: My experience was disappointing due to several issues with my room.Upon entering, I found a half-eaten sandwich and an open carton of milk left in the fridge by the previous guests, which I found extremely unhygienic. In addition, the overall cleanliness of the room was subpar and did not meet the hygiene standards one would expect.Furthermore, the electrical sockets were poorly fitted, causing my charger to frequently disconnect. Another major concern was the discrepancy between the online photos and reality—the room and bathroom were much smaller, outdated, and clearly not well maintained.I was also dismayed to find that in the bathroom, the small magnifying mirror was hanging downward and appeared to be broken. This is particularly disappointing given the price charged for the room.I expected a much higher standard based on the hotel’s presentation. I would appreciate a response regarding what measures will be taken to improve the quality and hygiene of the accommodations.
Demetrios Sun, 23 March 2025
Exceptional
Liked: We arrived early Friday morning 21/03/25, the receptionist was lovely so helpful, what a great start to our trip. Our room was clean, comfortable with a view out to the front. We would definitely recommend this hotel, location superb and will stay here next time.
Disliked: Nothing
Natalie Mon, 17 March 2025
Very good
Liked: Very central and close to the station
Phil Fri, 14 March 2025
Pleasant
Liked: Good location
Disliked: Too hot with no facility to turn down the heat. Tiny room with too little capacity for bags, but a curiously large bathroom with no toilet - that in a separate room
Kevin Thu, 13 March 2025
Superb
Liked: Tha location was excellent close to the centre, but at the same time quiet and secluded. The staff were very helpful and the breakfast was fantastic.
Disliked: The room service could be improved as we nearly ran out of toilet paper.
Patrick Mon, 10 March 2025
Little niggly things detracted a...
Liked: Location
Disliked: One bedroom side light not working. On second day they only gave us one bath towel.Lift to 1st floor very small.