Pleasant

Liked: Even though the staff was very friendly and helpful, the hotel has its glory behind it. Breakfast was without problems.
Disliked: I don't know about the other rooms, but in my "single room" there was worn-out furniture, stains on the wall, old worn-out towels. The hotel's overall equipment has seen better days.

In was pretty fine, and...

Liked: I loved the big mirror in the bathroom, and the plus little mirror, plus tissues... and the good lightening . And also i like that there was lotion for the body, as well...
Disliked: It would be more comfortable, if there would be a little fridge in the room. And enough towels for everything, and for every person at least one.. maybe bigger pillows as well.

Exceptional Over and Above Amazing...

Liked: I arrived post midnight and already had paid, somehow the hotel was full but without hesitation or problem the staff already booked a taxi for us to Vienna House Hotel in Krönberg and we stayed there at no extra cost and no hassle needed. This is some of the best customer service I have ever come across in Hotel Accommodation. Thank you to Mercure for your exceptional service.
Disliked: I unfortunately did not get to stay in the Hotel no fault found during my experience.

Good

Superb

Superb

Superb

Very good

Good