Mercure Hotel Berlin Zentrum Guest Reviews
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0.9 miles from Berlin centre |
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Shalim Tue, 5 November 2024
Pleasant
Liked: Good location, Angolan Housekeeper was super friendly and welcoming. Good for short stays!I think Marie from the reception was cool and friendly.
Disliked: Unfortunately we did have a problem when I arrived that I was first given a twin room and then when the lady changed it, I was given a dirty room with dirty glasses everywhere. The problem did get solved however but they need to be organised to avoid the embarrassment. They don't have a main light on the ceiling so you may find it quite dark and that you'll have to use the lamps during the day.
Graham Mon, 14 October 2024
Auful
Liked: Was awful and I have send a complaint that has also been ignored which sums up the whole experience that it was so far below expextations and also questionable whether it complied with all safety regulations
Disliked: Arrived at the hotel early on Friday and was aware that I was early and check in would not necessarily be an option and told 3pm was check-in - On checking out people were being offered an early check in for £25.00 however this was not even an option on FridayWhen I arrived back at the hotel there was concerns that people where picking up luggage with no luggage tickets and we arguing they had not received any so the reception allowed them just to choose there bags which offered no assurance my bags were being stored in a safe mannerObviously, your policy on cleaning of rooms was explained and I am yet to understand this in way that you only get your rooms cleaned if you book this in by 10am, I am aware your explanations but this was most definitely not followed in process. With no reason for do not disturb signs as i had requested no cleaning, on the Saturday I realised someone had been in my room and emptied to bin but did nothing else. This didn't happen on other days so again what was the explanation for this happening on the Saturday. On Monday morning a cleaner walked in without knocking when I was undressed and when challenged what he was doing he said it was to clean my room - why did this happen.I requested an iron and ironing board to my room which they explained there was only one in the whole hotel and it was downstairs and I really don's understand and felt completely unacceptable with an explanation that we didn't provide any because the rooms where two small.I asked to speak to a manager and was sent on a wild goose chase. They advised no managers were on duty over the weekend and if I had an issue then the best way to complain was via booking.com which was a very odd thing to say. They advised the General Manager name as Daniel but then on Monday this changed to your name.
Ronald Fri, 11 October 2024
The only reason why I...
Liked: Location of the hotel was great as was the breakfast in morning.
Disliked: The lift was out of service for the entire time I was there and my room with luggage was on the 4th floor.
Olafur Wed, 9 October 2024
Superb
Rafaela Mon, 7 October 2024
Superb
Liked: The room was clean, comfortable beds, there was a big TV and the bathroom was good.
Disliked: The elevator was out of order.
Willem Sun, 6 October 2024
Awesome little hotel , not...
Liked: Well , Was at a event very close by and it literally meet all my needs For where and what it is , great
Disliked: The single lift is ridiculously slow ;) stairs provide daily cardio ;)Shower poorly designed , flooded bathroom after each shower
Bosch Tue, 1 October 2024
It was ok
Liked: I liked the location of the hotel and the friendly helpful staff. the bar fridge and the airconditioner.
Disliked: the room is tiny. nothing like the pictures. The pictures show space between the bed and the counter top, but you can sit on the bed and touch the counter. the kettle is in the cupboard but there is no spare plugs on the counter so you have to boil the kettle next to the bed. The shower head is 15cm from the side wall in the bathroom so you are up against the wall to shower so wash outside the flow of water and then rinse off.
Tohir Tue, 24 September 2024
One of the best options...
Liked: The hotel had everything I needed: good location, cleanliness, comfort and safety. The breakfast was great, too. If you’re looking for a hotel in Berlin’s Schoenberg district, this is one of your best options.
Christian Mon, 23 September 2024
It was pleasant
Liked: Clean
Disliked: Restaurant should have coffee available not only during rest hours.
George Fri, 20 September 2024
Very comfortable stay at a...
Liked: Amazing location, friendly staff
Disliked: On-site restaurant a little expensive, also there is one lift for the hotel which is quite slow.