Exceptional

This hotel has potential just...

Liked: This hotel has potential. I would say the spa facilities were exceptional but having a broken lock in the only toilet in the female changing room was disappointing plus the only swimsuit dryer was out of order.Salmon in the Caesar salad was definitely overcooked but the tomato soup starter was 10/10. Some issues with their system at checkout so was kindly given free parking.
Disliked: The breakfast reminded me of a carvery breakfast buffet, I didn’t dare try the bacon as it looked like it had been cooked on a radiator but my mum said it was rubbery. Despite this, there’s a good variety of breakfast options available.The beds could do with new mattresses and a lick of paint in the rooms because our room had a hand print on the wall, some smears and a fair few cobwebs. We were told we were not provided with any bottled water in the room due to having a ‘classic room’ and tea/coffee facilities weren’t stocked up on arrival. Shower flooded the bathroom due to drainage issues so was offered extra towels which arrived half an hour later. Had to walk over squelching wet towels and carpet all evening and morning, no one came to look at it and seemed as though this had happened before.Overall, would come back for leisure facilities but not to stay or eat.

1 nights stay felt like...

Liked: The whole presentation of it & the breakfast was fantastic, such a choice & the staff all do friendly & obliging
Disliked: We loved it all, nothing not to like !

Exceptional

Good

Disappointed

Liked: Location to centre
Disliked: We had to change three rooms due to cleanliness . And they put me into a more expensive room but it was so much smaller than what I booked

Perfect location & ambience for...

Liked: We had an issue with original room (continuously flushing toilet) and our room was changed & upgraded with ease. We were very happy with how it was handled.
Disliked: N/a

Good central hotel close to...

Liked: Nice hotel in a good location
Disliked: The room was clean but a little tired looking, needs a coat of paint and just a bit of titivating.

Clean room but a few...

Liked: Helpful staff. Clean, comfortable bed. Convenient location close to station and shopping centre.
Disliked: Bed frame had a hole in the fabric. The bed had two mattresses that kept moving apart which created an uncomfortable gap. Air conditioning wasn’t easy to understand and didn’t work properly. Curtains didn’t fully cover the windows.