Mercure Caen Centre Port De Plaisance, Caen

Pleasant

Liked: Easy check in, convenient location, large parking garage.
Disliked: The window did not close properly and let in sound from outside.

First time to Caen. Worked...

Liked: Location was great. The breakfast was really good. The front desk was very helpful.
Disliked: We were from the US The square pillows were hard to get used to. Didn’t really like them. No air conditioning while we were there. Still on heat only but could have used some cold air.

Great location, great premises but...

Liked: Staff was extremely pleasant and helpful, facilities (except for air conditioning - see below) were acceptable, room size and location great.
Disliked: - Air conditioning - room temperature was 23.5C, or extremely warm to allow for a comfortable sleep. Air conditioning seemed not to be working, and when we contacted the front desk, they explained that it was set for "Chaud"/Hot, and there for not for calling - and changing it to Froid/Cooling, would mean changing it for the whole hotel! i.e, either the whole hotel was on Chaud or Froid mode... The only way was to open the windows at night, and being a central location it was extremely noisy and being April temperatures around 10C.- Breakfast - I am gluten intolerant, and contacted the hotel in advance, being informed they had multiple gluten-free options. That statement was inaccurate - although I could get some type of bread on the first day, that was not available during the subsequent two days, and no effort made to try to get it - the only choice provided were mini-cakes...