Good

Was a good nights sleep

Liked: Lovely location

Pleasant

Liked: Great staff, beautiful location, food and service excellent.
Disliked: Let down by the bed, not made properly, had to remake it to be able to get in it

Disappointing

Mixed stay with the right...

Liked: The property is stunning , our room was comfortable and clean , the food and service in the restaurant for dinner and breakfast was superb .
Disliked: The first interaction with the staff was when we checked in , two receptionists on the reception looking at the screen when we checked in the young lady assisted us but was sharing a joke with her colleague who was chuckling to himself after we had given our name , not exactly a good luck and unnerving , my husband commented to the pair and asked what was so funny , The poor bar man was a young bar man who lacked experience ( no measures used when pouring drinks ) he free poured all our drinks for the evening has he not been trained on the weights and measures act . The manager walked through the hotel on three occasions whilst sitting in the bar he never interacted or passed the time of day with any of his guests . Poor customer service !! It was Xmas party night so I understand that the hotel was extremely busy and the staff may have been busy but the fundamentals of customer service need to be right . Please train the team on this and lead by example a friendly smile and good evening from the manager on his way through the hotel would have gone a long way ! The corridor after the party was extremely noisy laughing , crying , doors banging , by inconsiderate party goers went on till 4am .. perhaps put party goers on different floors . I know the noise factor is not the hotels fault but it did not help .

Very good

Room , food & location...

Liked: Location
Disliked: People in night wear pyjamas at breakfast !!!! where are the standards of dress ? There was a bath in my room which I’d like to have used but the taps were rusted solid to the shower choice only Muddle with paying bill at the end of stay which I had paid directly for before arrival I was told it hadn’t paid part of the amount … ?

Disappointing

Liked: Rooms are a good size, breakfast on day 2 was nice.
Disliked: 2 of us came down with suspected food poisoning during our stay

Very good