Great spot and friendly staff

Liked: My original bedroom had telephone and television problems so I was promptly and efficiently moved to a new room which was excellent.Customer service by Dee was amazing.
Disliked: Nothing - I have stayed here before and my expectations were met.

Exceptional

Liked: Clean, tidy and quiet
Disliked: Nothing.

Excellent service

Liked: Wonderful place to stay. Warm and welcoming. Staff excellent. I stayed for 2 nights but as separate bookings. They arranged for me to stay in the same room for the second night so that I could leave my case in the room. The breakfast staff were also very helpful and ordered me hard boiled eggs as they only had fried eggs on the buffet.

Passable

Liked: Proximity to Saltaire and bus stops Comfortable bedroom
Disliked: Bedroom not cleaned every day , towels replaced, even though it was promised .

Had a comfortable stay.

Liked: The setting/the nice staff
Disliked: The many steps!

Lovely and welcoming

Liked: Lovely and welcoming. The room was warm and cosy with a large, comfortable bed. Good shower pressure in the en-suite shower room. Lovely view over the valley.The staff at the reception and breakfast room were very friendly and helpful.

One of my favourite hotels...

If I stopped again I...

Liked: Within its own grounds
Disliked: It is tired, it needs a drastic refurb, the carpets are worn, the pillows were lumpy I ate a meal in the bar squid for starters and chicken ticks masala for mains and was unwell through the night and morning

Poor

Liked: Good for parking, WiFi, great location. The staff were amazing, so friendly and quick check in.
Disliked: The hotel is so outdated. The rooms smell, my bathroom had hair around the sink and bugs on the towel. Luckily I took my own towels. The carpet was stained. Paid £50 a night, didn’t expect 5* but didn’t expect the cleanliness to be that poor. The room next door pretty sure some of the staff would come use the toilet during the day as they would knock first and then let themselves in and walls are thin could hear them using the toilet! On the last day house keeping came. Asked them for 10 mins as I was checking out could hear them huffing and puffing. So unprofessional.