Mercure Birmingham West Hotel Guest Reviews
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Write a review
Naomi Sat, 2 November 2024
Beautiful
Liked: Lovely reception staff and pleasant stay.
Disliked: Nothing.
Adrian Sat, 2 November 2024
Good
Liked: Helpful staff.
Disliked: There are no lockers in the gym changing area.Desks in room to small to use a laptop.
Thomas Fri, 1 November 2024
Very good
Kettie Thu, 31 October 2024
Good
Kanwal Wed, 30 October 2024
AWFUL! Never go again
Liked: Staff was polite
Disliked: The property needs some serious upgrades. The swimming pool was closed and opened a day later, the toilets were really dirty lockers are all broken. Rooms air conditioning wasn’t working. Doors were difficult to close. We have to change room 3 times in our 3 nights stay. It was a nightmare.
Melanie Wed, 30 October 2024
Great stay
Liked: Beds were super comfy. Staff were friendly, breakfast was delicious, lots of options to choose from. Dinner was also quite good although a little pricey.
Gurpreet Wed, 30 October 2024
Brilliant Staff
Liked: Everything was good and staff were brilliant. I had left my Dyson fan and they kept it safe for me and when calling they had told me to come pick it up which was brilliant and thank you for your stay
Disliked: Long walks for room 😂 I was tired by the time i got to my room and its like a maze
Tamara Tue, 29 October 2024
Very good
Keira Tue, 29 October 2024
Great hotel with fantastic staff...
Liked: Fabulous facilities in pool, sauna,jacuzzi and steam room - Mandy made this extra special by being so friendly and welcoming. Staff were fantastic very welcoming and accommodating from initial contact due to disability - especially Yvonne on reception. Food was great both at breakfast and tea time - well worth visit! Would definitely stay again!
Disliked: Shower sadly ran extremely hot to cold - reported to staff on departure. Lighting not the best in room but think they are trying to create an ambience. Limited storage space for longer stays.
Adeeko Mon, 28 October 2024
Exceptional