Underwhelming and unwelcoming. Not suitable...

Liked: Bed comfortable, breakfast well cooked.
Disliked: No parking available or disabled parking at all, despite request 3 times before arrival. No attempt to cater for any physical disabilities of guests in the hotel or grounds. No reception or greeting on arrival, just computer and waiting for someone to give us a key. No welcome folder with any information or wi-Fi code. Dangerously scolding bathroom towel rail. Only provided 1 tea bag, 1 flannel and 1 hand towel for 2 guests. Could not close bathroom door as frame was too small for it. No hooks in room or bathroom or bedroom to hang anything on. Dangerous bedside light with bare cable. Trip hazard rug in room underneath furniture. Whicker chair in room too uncomfortable to sit on with no cushioning. Safe in room locked with no instructions with it. Pool small and cold. No sauna or jacuzzi which is pictured online. Pool/gym changing rooms and showers unpleasant, unclean with no working secure lockers. No shampoo/ conditioner provided. All showers were rain showers, not hand held ones so needed to get hair wet in every shower. Very few staff around to speak to. Limited buffet breakfast options and juice was not fresh, but carton cheap type.

Great location, great service and...

Liked: I’ve stayed here several times and like the location, ambience and the staff service is excellent. So good to be greeted by someone on reception this time.

Another Great Stay

Liked: We stay here every time we visit Falmouth , It is great value for money and the staff are so welcoming
Disliked: The rooms are spacious , The decor in keeping with its here grand heritage , Breakfast freshly cooked and a great selection , Swimming pool and gym is a bonus

I stayed

Liked: Size of room, decor
Disliked: Poor ventilation, check in, no replies to emails.

Very good

Superb

Good

Liked: Swimming pool and gym
Disliked: Very poor choice at breakfast, only one cereal, no mixed fruit, and no restaurant, just "grazing plates".

Pleasant

Clean, comfortable stay in the...

Liked: The staff were excellent and our room was quiet, clean with comfortable beds, quality bathroom products, bedding, towels and robes. The breakfast was good and the location is perfect with plenty of free parking space.
Disliked: The information sheet was missing from our room so I had to go downstairs again to find WiFi, breakfast times etc. The safe was locked and although they were going to send someone to open it, this did not happen.The pool and changing room area are badly in need of refurbishment. The jacuzzi did not work.