Beautiful hotel, all modern, clean,...

Liked: Loved our room, spacious, modern & clean.. the bed was massive, lovely modern bathroom.Great breakfast with loads of choice, exec lounge was the best we’ve ever experienced.
Disliked: It was all good

A bit underwhelming

Liked: Location.Breakfast choice was fabulous.Most team members were very friendly.
Disliked: Room was more compact than I expected but clean & comfortable. Miscommunication with team regarding my daughter staying the second night only but then charging for both days and they would not back down even though previous messages were ambiguous regarding additional costs.

Exceptional

Superb

A lovely hotel just off...

Liked: we got upgraded to a nicer room which was good. comfy bed. Helpful check in staff. Great breakfast but all self service so hard to critique. great location. Nice bar.
Disliked: we had a little difficulty getting served in the afternoon as only one staff was in bar. Had trouble getting a coffee at 12pm. Bar staff were quite stroppy and refused point blank. when we asked for a Bailey's instead, it was 'we've run out', which may or may not have been true but it wasn't said in a helpful tone. Not a 'can do' attitude! When we asked to speak to the manager he (bar staff) said that he felt quote: 'threatened' which was preposterous. Anyway, after manager stepped in a coffee was duly brought. Can understand for non-residents but for residents i think a little more leeway and helpfulness would go far, especially as the rooms are not cheap.

Very good

Very good

Very good

Rooms walls are not soundproof...

Liked: Nothing honestly
Disliked: Rooms walls are not soundproof at all you can hear the one next to you and behind you or in top of the room and all over the hotel, any one walking in the corridors you can hear everything they say, and anyone who closes his/her room door it shakes the hole hotel due to the hotel walls are gypsum board and you feel there is no walls. In addition, i am sure the staff know about that but when they clean the rooms you feel they shake the hotel with their cleaning and shutting the doors hardly and speaking loudly with another staff. Really basest experience for me in a hotel where i could not sleep at all!!