2-star experience for 4-star prices.

Liked: Friendly staff. Close to public transport.
Disliked: We arrived in time for our check in but our room wasn’t ready for another hour. We were given access to the 24th floor lounge as compensation- and the free snacks and drinks were appreciated. We were told we were getting a room ‘upgrade’ for the trouble - but if that was the upgrade I would not want to see what the lesser room was like. The room was small and dark - the windows did not open so the room was musty and there was a lot of dust and fingerprints on the surfaces so I’m not sure it was cleaned properly. The design of the rooms was very strange - there was a huge glass window between the bedroom and the toilet?! Not a lot of privacy if you’re sharing with your friends! The hotel is quite far away from the centre so you have to rely on public transport - but this was easy to navigate.The pool was awful - it is tiny and freezing cold! The hotel doesn’t get a lot of sunlight so we were completely in the shade for the whole afternoon and it was quite cold. We were also led to believe the hotel had a spa - but then were told that the spa is actually a separate business just operating in the same building?! It cost a lot of money for spa access, even without treatments, and there was no one around at reception to answer our questions so we gave it a miss - this was disappointing.