Disappointed

Liked: The food and bar was lovely and the staff were very friendly and helpful
Disliked: The rooms were very disappointing the first room had a very bad smell like a sewer was blocked so we were moved to a different room and this wasn't much better No ventilation musty smell as it's never been used and not even a window to open so fresh air could be let in.On check out when we complained we were told the manager would phone us and it's now 5 days later and still waiting also handed me a bill on check out which I had already paid must say I booked this for my wife as a treat very expensive £169 on a Monday night she always wanted to stay here for a long time as it looked fantastic on the website but don't be fooled by their website overall it a massive let down

Good

Disliked: I did request some floral arrangements for valentines and when we got to the room the door was open and there was nothing there.

Bad

Liked: Nothing tbh apart from the aesthetics walking through the hotel got to room asked to changed got put in the smallest room available and having a deluxe XL then got to new room and it was absolutely freezing tries to close the blinds one didn't close down was exposed so had no privacy for me and my partner then went for dinner order 2 sirloins hardly a bit if meat in them absolutely no veg had to ask for veg and paid £5 for a SMALL bowl of vegetables meal came to £96 couldn't believe it then in the room my partner found dirty tissues behind the bed room still freezing BTW they turned it up 2 degrees literally got an early nite slept and left asa we could ohhhhhh not forgetting the 1990s tv that couldn't take a firestick stick had scart lead portals in it jesus christ the place that is sold to you online CERTAINLY is not what you get avoid at all costs.....
Disliked: From start to end

Something else ❤️

Liked: Was like a cave of wonders, boutique hotel but wow. All the little touches

Superb

Best food I have ever...

Liked: We loved every minute. From when we walked into reception until we left. Brenda the lady at reception was fantastic. And all the staff was very friendly and excellent in there job roles.. the food was just out of this world. The best steak I have ever had in my life.. we will definitely be back

Exceptional

Good

Very enjoyable.

Liked: Excellent breakfast,good location.Staff were helpfulAnd friendly.
Disliked: We had an issue with the lock on the door of ourRoom.When we told the receptionist our room numberShe admitted they were aware of the problem with thatParticular room,answers as they were closed for a few days next week,issues like this would all be sorted out.