Families Beware: Misleading Rooms and...

Liked: Breakfast
Disliked: Attention families with toddlers or kids! This hotel advertises its rooms Deluxe Family Room as if they were apartments, but the reality is quite different. The photos and description are misleading. Here what was written as a description:Family room featuring a private bathroom with a walk-in shower, hairdryer, and complimentary toiletries. The kitchen is fully equipped with a stovetop, refrigerator, microwave, and kitchenware. This spacious, air-conditioned accommodation includes a private entrance, soundproofed walls, flat-screen cable TV, tea and coffee-making facilities, and a garden view. The unit has two beds.When we arrived, we found ourselves assigned two rooms separated by the hallway on the first floor—across from each other and with the option to close them off from the rest of the corridor with a dividing door. But as you can imagine, with young children or those under 12, it’s simply impossible to stay in two separate rooms, especially with heavy entry doors that can’t be kept open. Also The hygiene of the common areas (corridor’s carpet) can’t compare to that of a private room, and it’s unsafe for children to run around barefoot. We end up 4 in a room for two with a 4 beds.To make matters worse, the receptionist was dismissive, blaming Booking. We have experience with hotels and know that it’s not Booking’s responsibility to provide room descriptions and photos. Despite this, there was no way to contact management through the hotel staff—they only provided an email, which we promptly used, but ten days later we still haven’t received a reply.Booking didn’t handle it any better.They initially said that if hotel management didn’t respond within 24 hours, they would resolve it, but it has now been ten days. After several follow-ups, they finally told us today that the most they could do was offer a 39-euro refund, only One-sixth of the expense incurred.

The hotel is nice, but...

Disliked: There waren't any close grocery stores.

Superb

Liked: Pillow
Disliked: Localization

Good

Acceptable value for money in...

Liked: Given the location close to the convention center it's super cheap when there's no trade fair or similar in town. Location is good if you're there by car with outside and inside parking spots. Breakfast is at least an option, but you're better off going somewhere else for the same money.
Disliked: The room next door was super loud and it wasn't just their fault. Either the wall was particularly thin in this room or the ventilation was somehow connected, but we could even hear near-whispered conversions with total clarity.Their online check-in tool overcharges for parking (by counting nights double - we always stay Friday to Sunday and it always shows up as 4 nights in the online tool)! Always pay your parking at the front desk (12EUR/night at the front desk, 24EUR/night online)!

Passable

Superb

Exceptional

Exceptional