Bad

Poor

Disliked: Poor customer service

Out in the boondocks with...

Liked: Nice property, the staff was nice
Disliked: My room was far from the front lobby. The only food option was a convenience shop. The on-site restaurant had been closed for remodeling, and the staff informed it had been closed for 5 years!

Pleasant

Liked: Lovely resort, great facilities unfortunately wouldn’t stay here again due to the room being too noisy
Disliked: Could hear footsteps from room above, people talking in room next door and noise coming in from outside. Way too noisy at night due to neighbouring rooms

Exceptional

Disappointing

Disliked: The unit was smaller than expected and $25 for parking, which was not made known during the booking process. Staff said they could not write directions or an address on the map to the unit/property for unknown reasons. It was tricky to find and no instructions on how to open the gate. The key cards and the operator button were both not working. I drove back to the front desk and they said they would send someone over, which didn't happen. Eventually, we made it in after another car. We arrived late with a tired toddler and were hoping to check out a little later, but that was not an option.

I HAVE STAYED AT DESERT...

Liked: I liked the location and the pool area.
Disliked: I didn't like how far I had to park from my unit. I was just under 3 months out from a full hip replacement so was still walking with a cane. Told them this at check-in and it seems I should have gotten a closer unit. No inside restaurant on the property. Had to get food to go from the pool grills or drive someplace. Staff never answer the phone! I was so far away it would take me 5 mins to drive to the front desk to get a question answered I could have got answered if they would just answer the phone.

Exceptional

Exceptional