rooms were fine - food...

Disliked: Only one so called Grill Restaurant with very limited over the counter offer. Food and drinks were mediocre and the music was way to loud.

Great hotel. The rooms are...

Liked: The hotel is very clean. There are workers making sure everything is clean and organized throughout the hotel.
Disliked: The food is not very good at their restaurant. The beds are super soft so thats - good for people who like soft beds. If not (like me) the fold out couch was much more firm.

Exceptional

Liked: The staff within the hotel were very friendly and helpful. The facilities were perfect for our family, we played games and swam in the pool. The Pool was a decent temperature, being slightly heated. Access directly to the beach was amazing! Our villa was in the sunset building room 2102 we had a side sea view with a city and river view too! The room was clean and the beds were very comfortable, our 2 children were very excited they had a double bed each to themselves. Very happy with our stay!

Exceptional

Very good

Superb

Great resort, poorly managed

Liked: The resort was extremely clean, pools were big enough for the amount of guests, and the activties they offered were fun for the family.
Disliked: The resort definitely has poor management. We waited over an hour past check-in for our room after a day of traveling. We arrived around 12:30 and didn’t get our room until 5:30 pm. Other families had been waiting for longer. Also, there was a security guard who thought he was the CIA or something and would go around and find something to complain about. When my family and I went to checkout, they claimed we never paid the resort l despite having paid weeks ago. Even after showing confirmation emails they didn’t find that proof enough.

Exceptional

Cold, and resort only added...

Liked: We love the property the first time we came. This time we were given wrong room while the room we requested stayed unoccupied but was told it was occupied. Waited 5 hours for a pack in play only to find a urinate filled baby sheet in it. Pool towels took 2 days to be refilled. Bed in room was not as comfortable as the bed in the room we requested.