Great hotel. The rooms are...

Liked: The hotel is very clean. There are workers making sure everything is clean and organized throughout the hotel.
Disliked: The food is not very good at their restaurant. The beds are super soft so thats - good for people who like soft beds. If not (like me) the fold out couch was much more firm.

Exceptional

Liked: The staff within the hotel were very friendly and helpful. The facilities were perfect for our family, we played games and swam in the pool. The Pool was a decent temperature, being slightly heated. Access directly to the beach was amazing! Our villa was in the sunset building room 2102 we had a side sea view with a city and river view too! The room was clean and the beds were very comfortable, our 2 children were very excited they had a double bed each to themselves. Very happy with our stay!

Exceptional

Very good

Superb

Great resort, poorly managed

Liked: The resort was extremely clean, pools were big enough for the amount of guests, and the activties they offered were fun for the family.
Disliked: The resort definitely has poor management. We waited over an hour past check-in for our room after a day of traveling. We arrived around 12:30 and didn’t get our room until 5:30 pm. Other families had been waiting for longer. Also, there was a security guard who thought he was the CIA or something and would go around and find something to complain about. When my family and I went to checkout, they claimed we never paid the resort l despite having paid weeks ago. Even after showing confirmation emails they didn’t find that proof enough.

Exceptional

Cold, and resort only added...

Liked: We love the property the first time we came. This time we were given wrong room while the room we requested stayed unoccupied but was told it was occupied. Waited 5 hours for a pack in play only to find a urinate filled baby sheet in it. Pool towels took 2 days to be refilled. Bed in room was not as comfortable as the bed in the room we requested.

Still a great stay!

Liked: Nice location, kid enjoyed the pool and the mini slide. Great beach. Nice and clean room. Staff were also very friendly and helpful.
Disliked: Checking in at 4:00pm, was told the room will be ready in about 10min but waited till about 4:30 to actually get a room.