Marriott's Desert Springs Villas II, Palm Desert

Marriott's Desert Springs Villas II Guest Reviews

Overall Average Score:

Excellent (4.4 out of 5)

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Poor management decision to charge...

Liked: We like the suite room layout and location to pools etc in Villa I much better than Villa II. Villa II area too small to even get a walk in around property.
Disliked: We were charged for a second night even though we did not stay on/in the property for even 24 hours. With a medical emergency we should NOT have been charged for second night. Definitely NOT a customer focused management decision but rather "it's all about the money."

Superb

We can’t wait to come...

Liked: Very quiet and private

Palm Desert vacation

Liked: The unit was large with many great facilities and a comfortable bed. The location on the golf course was excellent.
Disliked: N/A

It was a nice stay

Liked: Gym, spa, shuttle
Disliked: There was no food/restaurants available near by, so I had to eat from the convenience store

Exceptional

Pleasant property, beautiful pools, generally...

Liked: Concierge Donna T. was exceptional and helped us solve an issue at check-in, as well as provide us with great local information. She was very kind and attentive and efficient.We really enjoyed the availability of the pools and their activities (e.g., music, happy hour, etc.). There was ample space in the pools as well as lounge chairs and tables. Also, the pool water was nice and warm and towels were always available.
Disliked: Difficulties with the booking when checking in.Although we found the property relatively quiet and peaceful, it was frequently interrupted by loud noise from the mechanical room and heating system, particularly at night, which interrupted our sleep.

Very nice

Liked: Beautiful

Exceptional

Disliked: Starting to charge for daily parking . $25 day

very disappointed

Liked: EV charger at the parking lot.
Disliked: loud noise from AC unit next door kept me up all night. It was 6:30AM Sunday, my wife and I could hear maintenance people at the golf course with their equipment making lots of noise. At the check-in counter early Saturday afternoon, the agent was uniformed about room prices and would not tell me how much she would charge for the room. she said that she did not have pricing info. she charged my card some fee but never gave me a receipt at the time, nor I received any email acknowledging the charge.