Had a really great time...

Liked: Location was great. Building was great.
Disliked: Front desk experience was nightmare that cost me alot of time and money, my bank closed my account because of it, and almost made us miss our flight. I'm home now still trying to repair my account. Then when I called the manager she didn't have a care, explanation or answere to my question.

Exceptional

Liked: Exceptionally kind staff. Great location. What a wonderful view. Very comfortable and well maintained.

Exceptional

Liked: The decor and the way it’s set up

The hotel itself is stunning!...

Liked: The hotel is stunning. Rooms comfortable and well equipped.
Disliked: Lift not working, some of the staff were rude

Exceptional

Liked: This place was an exceptional place to stay in visiting Boston.

Fabulous “40th” Anniversary and Marriott...

Liked: From all the Staff, Monica-Concierge, Great CLEAN Suites, Historic Building and Grandeur Hotel with the 26th floor Observation Deck-Best Views of ALL of BOSTON…this MARRIOTT Custom House has it ALL !!!
Disliked: Honestly the only complaint is the “crappy” toilet paper (commercial 1-ply) and the low low toilets are made for kids.

We all had a great...

Liked: Staff very helpful and friendly. The location of the hotel is excellent as close to everything in Boston.
Disliked: Cannot think of anything.

Superb

Great for families

Liked: Beautiful building. Great location. Interesting rooms.
Disliked: Explanation of the room was a bit misleading as we ended up sharing a room with our 18 year old son with no dividing wall.