Bad costumer service / good...

Disliked: The worst staff/costumer service they double charged me and won't answer my calls or reply for a week now not even Booking was able to get ahold of them and my money is still not refunded nor started the process of!

It was a very bad...

Liked: Nothing They deducted the charges of staying 3 times
Disliked: The staff, Maria and her front desk team, they have been so unsupportive actually

Superb

Great, convenient place to stay

Liked: Clean and efficient
Disliked: Construction going on but understand it couldn’t be helped

Exceptional

Ball Drop NYC '24

Liked: The gym
Disliked: Room 305 doesn't have remotes for TV & air-conditioning and no hot water jug.Paid for room with option of foldable beds, but none provided.

This hotel is in the...

Liked: Did not have breakfast. I did like the reburbished rooms with lovely bedding, bedside lights to read by, refrigerator in room, long counter for travel items, good size closet...
Disliked: Here goes: Issues in the bathroom- First off, no pressure of water in the shower- spray came straight down near to the wall. The toilet paper holder was completely broken and unusable. There were chips on the floor rim of the shower stall. The hairdryer looked very old and worn and its plug would not go into the recepticle on the wall which was on the opposite side of the room from the mirror... the wire would have to stretch across the toilet bowl area. There was no vent for air circulation in the bathroom nor any vent for heat.

Superb

Very good