Superb

Superb

Unfriendly staff

Great rooms, and really well...

Liked: The Room was very clean and modern with a super comfy bed and nice bathroom. I appreciated the coffee machines and fridge, as well as the nice view from my window. The staff were very friendly and helpful and the main (big) lobby bar had great food and drinks with very friendly service! The hotel is also very well located to see sights with a subway station close by.
Disliked: Sadly the 12th floor 24 hour lounge was closed the week I was there, but I don't hold that against them at all. The only thing that was annoying was having to sign up an account with the hotel to access the Wifi. It was doubly annoying as you then needed to select options that were a little confusing as it said it cost, but was free to members. Over the last 5 years I've stayed at 25 hotels and none have required payment or accounts login for free wifi!

Superb

Passable

Liked: Really clean and spacious rooms. Love that they allow pets. Exceptionally nice staff.
Disliked: The hotel really should have informed guests that certain amenities were closed. We specifically came down to go to The Dignitary, only to find out it's closed through December 2nd. There should have been some notification on the website indicating that certain areas were under renovation. Also, lobby bar touts they're opened until 1am, but closed at 11pm. Just really poor communication with potential / actual guests.

Bars, Restaurants, Facilities were Nice

Liked: Bar drinks were great.

Great

Liked: Beautiful hotel
Disliked: Expensive

I would recommend

Liked: Hotel & Room Cleanliness
Disliked: No complaints