Disappointing

Liked: Convenient location.
Disliked: Staff did not deliver any milk for tea and coffee in room until we checked out. I asked for 5/6 times and it never arrived. Shame when it’s an expensive stay.

Superb

Great night in Docklands

Liked: Great location, friendly staff.
Disliked: Booked an apartment for 3 and there was only 1 bed. I ended up having to pay additional £50 for Z bed which wasn’t very comfortable.

Good but probably wouldn’t stay...

Liked: Location and suite size.
Disliked: We had an executive apartment but the room was not cleaned or serviced during our stay as this is only done every 3 days (we only found this out when we checked in). We only stayed for 3 nights so ran out of items and clean towels. Had to constantly request bin changes, new towels and tissues.

Exceptional

Prime location with great accessibility...

Liked: The location was great
Disliked: The Apartment hotel is pretty old and needs a upgrade

Very good

Superb

Liked: Staff alway happy to help. Clean and always well presented.
Disliked: Nothing to worry about.

Superb

Liked: Aaron on your front desk / concierge is absolutely fantastic and was wonderful to my family throughout our stay from check in to check out. He was kind, courteous and particularly wonderful with our young son and made him feel very special. Thank you Aaron for your attentiveness and for going the extra mile to make our stay that much better.Also appreciated that we were able to check in early and given a quayside view room which we had requested before check in. It's the little things like this that elevate a stay from ok to great.
Disliked: Only criticisms:-no milk packets in kitchenette for tea and coffee-basin in bathroom had rusty drain ring which would benefit from changing -only one bathrobe for three guests