Exceptional

Unfriendly staff and disappointing dinner

Disliked: The staff was very unfriendly. When we asked some info about the breakfast the receptionist said that all information is on the paper, we should read it. The dinner was disappointing. There is nothing fresh. You can choose from 6 type of meal, but everything is melted and warmed. There was nothing for children.The wellness is outside of the hotel, you have to go out also when it's cold outside and it is very expensive:1200 CZK (50 EUR) for 2 people/hours.Absolutely not recommended!

Very good

Liked: I had a good stay, was there for a school event. The room was small but comfy and clean. Also appreciated the kettle for coffee/tea in the room.

Pleasant

Liked: - Good value for money.- Good breakfast.- Good location if you are visiting Expo.
Disliked: - My room was cold. No solution offered, just excuses.- Sauna / wellness overpriced (90 euros for 2 hours).- We had ordered all rooms with separated beds. All were connected as double beds.- My collegue asked about one more room for her, but was asked to pay for the room in advance, and I was in the city so I couldn't pay for it, so just another problem we had to solve. - Asked about the invoice for all rooms, but staff was not able to do it, so I asked to send it to email later. But still I was sent an invoice for one room only.- Unfriendly communication experience overall. We had a feeling that we are not welcome when we arrived. - I know I can't expect 5 star experience for this money, but a friendly communication and a little effort to solve guests demands is the least you can do, and it costs you nothing more.

Good

Very good

Comfortable , lovely grounds in...

Liked: The size of the rooms are generous and clean , beds were comfortable and the restaurant although had a limited menu it was delicious on both occasions we used it .
Disliked: I felt the reception staff could be a little more friendly and welcoming on arrival

Decent value

Liked: Decent place if you can get for a good price. Really small beds but whatever!
Disliked: Really small beds

would like to see a...

Liked: its what you pay for. its a very nice property. staff works very hard food is not worth advertising.If they put a little " sparkle" in to property it would be a 4 star hotel was and they could charge 35% more.
Disliked: food was not very good at all. staff was great . really tried