we all enjoyed our stay in the very clean and spacious rooms

Liked: location was perfect for the group as we explored around the are to get a good feel for the real Italian lifestyle.
Disliked: n/a

we all enjoyed our stay...

Liked: location was perfect for the group as we explored around the are to get a good feel for the real Italian lifestyle.
Disliked: n/a

Very good

Very good

For lovers of rude attitude towards the client, lies and incompetence

Disliked: We booked a room for 1 night and paid in advance. We arrived at the hotel at 20:00. The woman from the hotel immediately said that the reservation was for 2 and we were 3 (we and 3 y.o child). She said to pay 50% of the cost for a 3-year-old child. Even though we said we didn't need an extra bed for the baby and that the baby was sleeping with us, she said pay or leave. We refused and asked for a cancellation and a refund. The woman said that there would be no refund and "The door is there, you can spend the night in another hotel." When we said that we would write a bad review, she agreed to make a refund. She said that a notification about the refund would come to the mail and that the money would come to the same card with which we paid. We asked for confirmation, but she said that it would come to the e-mail. We left for another hotel and in the morning I received a letter stating that we did not arrive at the hotel at all and no refund. We called booking, explained the situation and booking called the hotel but no one answered. Booking asked us to come back to the hotel again. We arrived again at the hotel, but we were told "Go away, we will not communicate with you, but only with booking." When I said that the booking called you but you did not answer, they told me that no one called them. We were in 20+ hotels with a kid and nowhere did we require additional payments for the child and there has never been such a disgusting attitude towards the client.

Superb

Liked: Very Friendly lady at the check inn.

For lovers of rude attitude...

Disliked: We booked a room for 1 night and paid in advance. We arrived at the hotel at 20:00. The woman from the hotel immediately said that the reservation was for 2 and we were 3 (we and 3 y.o child). She said to pay 50% of the cost for a 3-year-old child. Even though we said we didn't need an extra bed for the baby and that the baby was sleeping with us, she said pay or leave. We refused and asked for a cancellation and a refund. The woman said that there would be no refund and "The door is there, you can spend the night in another hotel."When we said that we would write a bad review, she agreed to make a refund. She said that a notification about the refund would come to the mail and that the money would come to the same card with which we paid. We asked for confirmation, but she said that it would come to the e-mail.We left for another hotel and in the morning I received a letter stating that we did not arrive at the hotel at all and no refund.We called booking, explained the situation and booking called the hotel but no one answered. Booking asked us to come back to the hotel again.We arrived again at the hotel, but we were told "Go away, we will not communicate with you, but only with booking." When I said that the booking called you but you did not answer, they told me that no one called them.We were in 20+ hotels with a kid and nowhere did we require additional payments for the child and there has never been such a disgusting attitude towards the client.

Superb

Liked: Very Friendly lady at the check inn.

Good