Very good

Exceptional

Liked: The hotel is stunning Good location, not far from harlow or Sawbridgeworth Rooms were clean and comfortable Facilities great, gym has a lot of machines, changing rooms clean with a lovely sauna.Pool, jacuzzi & steam room good size.Overall lovely stay at the manor of groves

The staff are rude and...

Liked: Staff are rude and unhelpful
Disliked: Dirty and needs work

Disappointing

Liked: Booked the exec room and was very disappointed. The room 405 was tired and really needing a refresh. the bathroom door needs replacing as you can see it's had serious water damage. Took forever to runa bath as the weather pressure kept dropping and the bathroom lights kept going bright then dim..I won't be staying here again. I've tried 3 times and the last two times has been dreadful

Pleasant

Frustrating

Liked: Close proximity to the destination I was visiting g
Disliked: Restricted assess to swimming pool for under 15’s. Very rude staff on gym/pool reception area. Family swim times are rammed with screaming children and not suitable for anyone who actually wants to swim. Would not let me enter and have 12 year old sit and watch. The main reason I booked this hotel was for my daughter to be able to swim in the pool, we were unable to use upon arrival and have to wait until after check out to use on day of departure

Very good

Exceptional

Lovely

Liked: Staff were lovely, breakfast was brilliant and the grounds were lovely.
Disliked: It was a cold walk between the pool and changing rooms