Exceptional

Liked: Everything

How not to talk to...

Liked: Thanks to the reception, I could not see or feel your nice services.
Disliked: I have been traveling to many countries in Europe for a long time. First of all, this was my first trip to Poland. After my business meetings in Germany, I checked the scores on Booking.com and made a reservation at this hotel. After a busy business trip and a busy journey, I checked in at the hotel around 12 at night. I also came to Poland for a business trip. Since I use cash, I made a reservation for this hotel through Booking.com using the pay at hotel option. I took out my Euro cash during check-in, but they said they could not accept payment in Euros. I told them that it was late and I had not yet been able to convert my money into Polish zlotys. They said that they could not accept Euro cash and that they would have to block 600 Euros on my credit card for my payment of approximately 300 Euros. I told them that my payment was normally 300 Euros and that I did not have that much money on my credit card. I said that I could leave my passport and 300 Euros as a deposit, but they still did not accept it. I said that it was late at night and that I was very tired. Since we could not solve the problem, I asked them to cancel the reservation and accept it free of charge. Because I wanted to go to another hotel and sleep. However, they said that they could not accept this and that they should ask their manager the next morning. I also told them to take the 300 Euros, exchange it and put it in your safe in the morning, but they still did not accept it. As a guest, I always offered a solution. Finally, we reached an agreement by saying that they could block 300 Euros in cash and a certain amount on my credit card. This situation upset me because I had chosen to be a guest here.. The next morning, before going to the interview, I went to the reception to get 300 Euros in cash. I was going to take this money, exchange it and make my payment.There were 3 people at the reception. I informed them of the situation.

good value and pleasant. would...

Liked: location for the old town is superb, the entrance/reception is a nice area to meet and relax. The breakfast quality and choice was superb. Wifi was flawless, very quick and stable at all times in all areas.
Disliked: the rooms are bland, not very inviting and have very little natural daylight.Tv channel range is poor. The pool, sauna and spa facilities are not worth having ! Very over emphasized.This is really a 4 star hotel, not a 5 star.

Superb

Very good

Exceptional

Exceptional

Superb

Exceptional